Senior ICT Support

Emeris; Pretoria; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Lifelong learning opportunities

Staff and family discounts on courses

Incentive bonus structure

Birthday vouchers

Competitive annual leave

Job summary

Emeris Pretoria is seeking a Senior ICT Support to manage daily IT operations, infrastructure deployment, and security compliance on campus. You will supervise ICT staff, coordinate service delivery, and mentor team members to ensure high service levels.

The role involves liaising with vendors, maintaining documentation, and contributing to tactical planning to support teaching and administration. On-site work with opportunities for professional growth.

Qualifications

• Higher Certificate / Occupational Certificate Level 5 in A+/N+ /MCSE / MCTIP (NQF 5).
• Advanced Certificate / Diploma / Occupational Certificate Level 6 in A+/N+ /MCSE / MCTIP preferred.

Responsibilities

• Maintain IT infrastructure daily checks (LAN/WAN/WLAN) and uptime.
• Deploy new servers and coordinate campus hardware/infrastructure.
• Enforce security patches and SCCM compliance across campus.
• Liaise with vendors for support and troubleshooting.
• Oversee ICT Service Desk and ensure timely handling of calls.
• Mentor ICT Supports and participate in staffing decisions and planning.

Skills

Interpersonal skills

Computer literacy

Systems administration

Time management

Initiative

Communication skills

Education

Certificate in A+/N+

MCSE / MCTIP certification

Tools

SCCM

BitLocker

SCOM

Windows Server

Job description

Direct Reporting Line

Head IT

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pretoria has a vacancy for a Senior ICT Support

Duties and Responsibilities

Infrastructure Support

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc…) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Co-ordinates the deployment of hardware, systems and infrastructure within the campus.
• Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.
• Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.
• Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order.

Service Delivery and Escalations

• Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.
• Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services.
• Administers and maintains software, as per the agreed software list.
• Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.

Staff Supervision

• Ensures that the campus has the necessary ICT support during operational hours.
• Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.
• Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
• Provides mentorship to ICT Supports.
• Develops succession plan for ICT Supports.

Competencies required

• Good interpersonal skills
• Computer literacy and systems administration
• Time management and organisational skills
• Initiative and problem solving prowess
• Strong communication skills
• Ability to cope in a pressured environment

Minimum Education Requirements

• Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous.

Minimum Work Experience Requirements

• Minimum of 2 - 3 years ICT Support/Service Desk agent.

Salary

• Competitive salary commensurate with experience.

Benefits

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.