Senior Hotel Security Supervisor — Guest Safety & Service

Fidelity Services Group; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Fidelity Services Group is seeking Hotel Security Officers for a prestigious five-star hotel in Cape Town. You will safeguard guests and staff while maintaining a welcoming environment and a neat appearance.

Role requires PSIRA Grade A/B certification, 3–5 years in supervisory or hospitality security, strong English communication, computer literacy and a Matric qualification. Travel to Cape Town/Tokai areas may be required.

Qualifications

• Minimum 3–5 years of experience in a supervisory role or hospitality security environment.
• Proven ability to communicate effectively in English.
• Neatly groomed appearance and professional presentation.
• Computer literacy demonstrated.
• Matric certificate or equivalent.
• PSIRA Grade A/B certification is required.

Responsibilities

• Monitor and patrol hotel premises to prevent intrusions and detect suspicious activity.
• Respond promptly to security incidents, disturbances, and guest inquiries.
• Ensure security equipment (CCTV, alarms) is operational and report malfunctions.
• Provide excellent guest service while addressing security concerns.
• Collaborate with hotel management to uphold safety protocols and enhance security.

Skills

Supervisory experience

English fluency

Computer literacy

Customer-facing communication

Education

Psira Certificate (Grade A/B)

Matric

First Aid

Fire Fighting

Health and safety certification

Job description

Fidelity Services Group is seeking Hotel Security Officers for a prestigious five-star hotel in Cape Town. You will safeguard guests and staff while maintaining a welcoming environment and a neat appearance.

Role requires PSIRA Grade A/B certification, 3–5 years in supervisory or hospitality security, strong English communication, computer literacy and a Matric qualification. Travel to Cape Town/Tokai areas may be required.