GRADE A/B - HOTEL SECURITY SENIOR SUPERVISOR

Fidelity Services Group; Wes-Kaap; Presencial; ZAR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Fidelity Services Group is seeking dedicated Hotel Security Officers to join our team at a prestigious five-star hotel. You will focus on guest and staff safety, maintain a welcoming atmosphere, and project a professional image.

Key duties include patrolling premises, responding to incidents, ensuring security equipment operates correctly, and collaborating with hotel staff to uphold safety protocols. English fluency and PSIRA certification are required.

Formación

• PSIRA certification required.
• 3–5 years supervising experience, preferably in hospitality.
• Excellent English communication skills.
• Neatly groomed and professional appearance.
• Able to travel to Cape Town and Tokai areas.
• Computer literacy and basic report writing.

Responsabilidades

• Monitor and patrol hotel premises to prevent intrusion and detect suspicious activity.
• Respond promptly to incidents and guest inquiries.
• Ensure CCTV and alarm systems are functional and report malfunctions.
• Provide excellent guest service while addressing security concerns.
• Coordinate with hotel management to enforce safety protocols.
• Maintain accurate daily logs and incident reports.
• Run regular checks of guest areas to ensure security.
• Participate in ongoing security training and development.

Conocimientos

PSIRA certification

English fluency

Supervisory experience

Hospitality background

Security best practices

Educación

PSIRA Grade A/B Certificate

Matric

Herramientas

Computer literacy

Descripción del empleo

About The Role

We are seeking dedicated and professional Hotel Security Officers to join our team at a prestigious FIVE-STAR hotel. In this role, you will focus on ensuring the safety and security of our guests and staff while maintaining a welcoming atmosphere. Your ability to communicate effectively and present a neat appearance will be key to your success in this guest-facing position.

About The Role

We are seeking dedicated and professional Hotel Security Officers to join our team at a prestigious FIVE-STAR hotel. In this role, you will focus on ensuring the safety and security of our guests and staff while maintaining a welcoming atmosphere. Your ability to communicate effectively and present a neat appearance will be key to your success in this guest-facing position.

Key Responsibilities

• Monitor and patrol the hotel premises to prevent and detect signs of intrusion or suspicious activity.
• Respond promptly to incidents, including but not limited to security breaches, disturbances, and guest inquiries.
• Ensure that security equipment, such as CCTV cameras and alarm systems, is operational and report any malfunctions to management.
• Provide excellent customer service by assisting guests and addressing their security-related concerns.
• Collaborate with hotel management and staff to uphold safety protocols and enhance security measures.
• Maintain accurate logs and reports of daily activities, incidents, and observations.
• Conduct regular checks of guest areas, ensuring a secure environment at all times.
• Participate in training and development programs to enhance your security skills and knowledge.

Requirements

• Valid Grade A/B Psira Certificate
• Atleast 3-5 years experience in a supervisory role or hospitality setting
• Well Spoken in English and can communicate fluently
• Neatly groomed individual
• Computer literate
• Matric
• Should be able to travel to Cape Town, Tokai areas

Additional Qualifications

• First Aid, Fire Fighting, Health and safety certification.
• Additional language proficiency is a plus.
• Familiarity with security technology and systems.

We are committed to creating a diverse and inclusive workplace. We encourage all applicants to apply, and we adhere to the principles outlined in the Employment Equity Act.