HOTEL SECURITY OFFICER

Fidelity Services Group; Wes-Kaap; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Fidelity Services Group is seeking a diligent Hotel Security Officer to safeguard guests, staff, and property within a hotel setting. The role emphasizes maintaining a welcoming atmosphere while enforcing safety protocols and addressing security concerns.

Key duties include patrolling premises, responding to emergencies, inspecting security systems, and coordinating with management to train staff. PSIRA certification and strong communication are required for success.

Qualifications

• Excellent communication and interpersonal skills for interacting with guests and staff.
• Presentable appearance and professional demeanor.
• Proven security experience, preferably in hospitality.
• Familiar with security systems and safety protocols.

Responsibilities

• Monitor and patrol hotel premises to detect suspicious activities and security breaches.
• Respond to emergencies and coordinate with local authorities when needed.
• Inspect security equipment and systems to ensure proper functioning.
• Enforce hotel policies and safety procedures for a safe environment.
• Assist guests and staff with security-related information and directions.
• Provide security briefings and training to hotel staff as needed.
• Document incidents and maintain detailed records of activities.
• Support investigations and contribute to a safer hotel environment.

Skills

Communication

Guest service

Professional appearance

Interpersonal skills

Education

PSIRA certification

Tools

Surveillance equipment

Job description

About the Role

We are seeking a diligent and proactive Hotel Security Officer to join our hospitality team. In this role, you will focus on ensuring the safety and security of our guests, staff, and property within a hotel environment. You will play a vital part in maintaining a welcoming atmosphere while effectively managing safety protocols and addressing any security concerns.

Key Responsibilities

• - Monitor and patrol the hotel premises to detect and prevent any suspicious activities or potential security breaches.
• - Respond promptly to emergency situations, coordinating with local law enforcement and emergency services when necessary.
• - Conduct regular inspections of security equipment and systems, ensuring they are functioning correctly at all times.
• - Implement and enforce hotel policies and emergency procedures to ensure a safe environment for both guests and staff.
• - Provide excellent customer service by assisting guests with questions and providing information about hotel services.
• - Collaborate with hotel management and staff to provide security briefings and training sessions.
• - Document incidents, report any irregularities, and maintain detailed records of all activities.
• - Assist in the investigation of reported incidents and provide support in creating a safer hotel environment.

Requirements

• - Proven experience in a security role, preferably within the hospitality industry or a similar environment.
• - Presentable appearance and Excellent communication and interpersonal skills for effective interaction with guests and staff.
• - Valid Psira certificate
• - Familiarity with security systems, surveillance equipment, and safety protocols.

Preferred Qualifications

• - Previous experience in a supervisory or lead security role is an advantage.
• - Additional certifications in First Aid, Fire Safety, or Crisis Management would be beneficial.
• - Experience working with diverse populations and in multicultural environments.

We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified candidates to apply, in line with the Employment Equity Act.