Senior Hotel Operations Manager (Remote)

Placements24; Johannesburg; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Remote-first work environment

Health insurance coverage

Professional development opportunities

Job summary

Placements24 is seeking a highly experienced Senior Hotel Operations Manager to lead and optimize hotel operations from a remote-first position across multiple properties.

You will set operational standards, drive efficiency, and collaborate with on-site teams, virtual stakeholders, and executive leadership to ensure exceptional guest experiences.

The role requires strong leadership, financial acumen, and the ability to implement remote operational frameworks while maintaining brand integrity.

Qualifications

• Minimum 7 years in hotel operations management with senior leadership experience.
• Experience managing multiple properties or large-scale hotel operations.
• Strong understanding of financial management, budgeting, and P&L statements.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and other operational technologies.
• Ability to work independently and manage time effectively in a remote setting.
• Bachelor's degree in Hospitality Management or related field; Master's degree preferred.
• Experience developing remote operating frameworks within hospitality.
• Commitment to maintaining the highest standards of service excellence.

Responsibilities

• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Oversee daily hotel operations across front desk, housekeeping, F&B, and maintenance.
• Manage budgets, control costs, and identify opportunities for revenue growth and efficiency.
• Lead remote and on-site operational teams, fostering a positive and productive work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Ensure compliance with health, safety, and legal regulations across all properties.
• Analyze operational data and generate reports to identify trends and improvements.
• Implement and manage technology solutions to streamline operations and guest services.
• Collaborate with marketing and sales to align operational strategies with business objectives.
• Manage vendor relationships and ensure quality of contracted services.

Skills

Leadership

Communication

Budgeting

PMS software

Remote work

Operations management

P&L management

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Business Administration

Tools

PMS software

Job description

About the Role

Our client is seeking a highly experienced and motivated Senior Hotel Operations Manager to lead and optimize hotel operations. This is a unique opportunity to join a forward-thinking hospitality group that embraces a remote-first work environment. The successful candidate will be instrumental in setting operational standards, driving efficiency, and ensuring exceptional guest experiences across multiple properties, all managed from a remote capacity. You will collaborate closely with on‑site teams, virtual stakeholders, and executive leadership to achieve strategic goals and maintain brand integrity. This role demands a proactive approach, excellent digital communication skills, and a deep understanding of the hospitality landscape. We are looking for a leader who can inspire teams, implement best practices, and navigate the complexities of hotel management without a physical office presence. Your expertise will be crucial in shaping the future of our client's operational excellence.

Key Responsibilities

• Develop and implement comprehensive operational strategies to enhance guest satisfaction and profitability.


• Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance, ensuring adherence to service standards.


• Manage budgets, control costs, and identify opportunities for revenue growth and operational efficiency.


• Lead and mentor remote and on‑site operational teams, fostering a positive and productive work environment.


• Conduct regular performance reviews and provide constructive feedback to team members.


• Ensure compliance with all health, safety, and legal regulations across all managed properties.


• Analyze operational data and generate reports to identify trends and areas for improvement.


• Implement and manage technology solutions to streamline operations and enhance guest services.


• Collaborate with the marketing and sales teams to align operational strategies with business objectives.


• Manage vendor relationships and ensure the quality of contracted services.

Requirements

• Proven track record of at least 7 years in hotel operations management, with a significant portion in a senior leadership role.


• Demonstrated success in managing multiple properties or large-scale hotel operations.


• Strong understanding of financial management, budgeting, and P&L statements.


• Exceptional leadership, communication, and interpersonal skills.


• Proficiency in hotel management software (PMS) and other operational technologies.


• Ability to work independently and manage time effectively in a remote setting.


• Excellent problem‑solving and decision‑making abilities.


• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.


• Experience in developing and implementing remote operational frameworks within the hospitality sector.


• A commitment to maintaining the highest standards of service excellence.

Benefits

Our client offers a competitive remuneration package, including an annual salary of R , commensurate with experience. As a remote‑first organization, you will enjoy the flexibility and autonomy that comes with managing your work environment. This includes potential for performance‑based bonuses, comprehensive health insurance coverage, and opportunities for professional development and career advancement within a growing hospitality group. You'll also have access to cutting‑edge operational tools and the chance to shape innovative hospitality solutions. Join us and be part of a dynamic team dedicated to redefining hospitality management.