Senior Hospitality Operations Manager

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Paid time off

Professional development

Remote work

Tech tools access

Job summary

Placements24 is seeking a Senior Hospitality Operations Manager to lead remotely, overseeing multi-site hospitality operations and driving profitability through strategic planning and KPI-driven management.

You will manage remote teams, coordinate with marketing, sales and tech, ensure compliance, and optimize budgets while maintaining high standards of guest experience globally.

Qualifications

• Bachelor's degree required.
• Proven experience in hospitality operations.

Responsibilities

• Develop and implement strategic operational plans to enhance service quality and guest satisfaction across all managed properties.
• Monitor KPIs, analyze operational data, and identify areas for improvement to drive profitability and efficiency.
• Lead and mentor remote operational teams, providing guidance and performance feedback.
• Oversee budget management, cost control initiatives, and resource allocation.
• Collaborate with marketing, sales, and technology departments to integrate strategies with business goals.
• Ensure compliance with health and safety standards and company policies across sites.

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job description

About the Role

Our client, a leader in innovative hospitality solutions, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to join their fully remote team. This pivotal role involves overseeing and optimizing the operational efficiency of various hospitality ventures from a distance. You will be instrumental in setting strategic goals, implementing best practices, and ensuring seamless service delivery across diverse geographical locations, all managed through a virtual framework. The ideal candidate will possess a proven track record in managing complex operations, driving revenue growth, and fostering a culture of excellence within a remote-first environment, contributing significantly to the company's expanding global footprint.

Key Responsibilities

• Develop and implement strategic operational plans to enhance service quality and guest satisfaction across all managed properties.
• Monitor key performance indicators (KPIs), analyze operational data, and identify areas for improvement to drive profitability and efficiency.
• Lead and mentor remote operational teams, providing guidance, support, and performance feedback to ensure alignment with company objectives.
• Oversee budget management, cost control initiatives, and resource allocation to maximize operational effectiveness and financial outcomes.
• Collaborate with marketing, sales, and technology departments to integrate operational strategies with broader business goals and leverage digital tools for remote management.
• Ensure compliance with all relevant industry regulations, health and safety standards, and company policies across all operational sites.

Requirements

• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational leadership role.
• Demonstrated success in managing large-scale or multi-site hospitality operations, preferably with remote oversight experience.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
• Proficiency in using hospitality management software, CRM systems, and virtual collaboration tools.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage diverse, geographically dispersed teams.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning through online courses and workshops.
• A fully remote work arrangement offering excellent work-life balance.
• Access to cutting-edge technology and tools to facilitate effective remote operations.