Senior Hospitality Operations Manager (Remote)

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare plan

Flexible remote work

Professional development

Job summary

Placements24 is seeking a highly experienced Senior Hospitality Operations Manager to lead remote operations across multiple properties. You will drive service quality, profitability, and guest satisfaction while managing cross‑functional teams from afar.

The role requires a minimum of 7 years in hospitality leadership, strong financial, marketing, and operational know‑how, and proficiency with hospitality management software.

Qualifications

• Minimum of 7 years of progressive experience in hospitality management with leadership in operations.
• Proven ability to manage remote teams and operations with modern tools.
• Strong understanding of hotel/restaurant operations, financial management, and marketing principles.
• Exceptional leadership and communication skills to inspire cross-location teams.
• Proficiency in hospitality management software and standard office tools.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Develop and implement strategic operational plans to enhance service quality and profitability.
• Oversee daily operations including F&B, housekeeping, guest services, and events across properties.
• Lead and mentor remote operational teams with virtual communication and management.
• Analyze operational data; identify trends; implement data-driven efficiency strategies.
• Manage budgets, forecasts, and financial reporting to ensure profitability.
• Uphold high standards of customer service and resolve escalated guest issues.

Skills

Leadership

Communication

Remote team management

Financial management

Marketing principles

Hospitality software

Strategic planning

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related

Tools

Hospitality management software

Job description

About the Role

Our client is seeking a highly experienced and results-oriented Senior Hospitality Operations Manager to join their dynamic team, operating remotely. In this critical role, you will be responsible for overseeing and optimizing the operational efficiency of various hospitality ventures, ensuring exceptional service delivery and profitability. You will leverage your extensive industry knowledge and leadership skills to drive strategic initiatives, manage cross‑functional teams, and implement innovative solutions that enhance guest experiences and streamline operations from a distance. This is a unique opportunity for a seasoned professional to make a significant impact within a forward‑thinking organization that embraces remote work flexibility.

Key Responsibilities

• Develop and implement strategic operational plans to enhance service quality, guest satisfaction, and financial performance across all managed properties.
• Oversee daily operations, including F&B, housekeeping, guest services, and event management, ensuring adherence to brand standards and regulatory requirements.
• Lead and mentor remote operational teams, fostering a culture of excellence, collaboration, and continuous improvement through effective virtual communication and management techniques.
• Analyze operational data, identify trends, and implement data-driven strategies to improve efficiency, reduce costs, and maximize revenue.
• Manage budgets, forecasts, and financial reporting, ensuring profitability and effective resource allocation.
• Uphold the highest standards of customer service, resolving escalated guest issues promptly and professionally to ensure satisfaction.

Requirements

• Minimum of 7 years of progressive experience in hospitality management, with a proven track record in operations leadership.
• Demonstrated ability to manage remote teams and operations effectively, utilizing modern communication and management tools.
• Strong understanding of hotel/restaurant operations, financial management, and marketing principles.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams across different locations.
• Proficiency in hospitality management software and standard office productivity tools.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Benefits

• Competitive annual salary and performance-based bonus opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Professional development opportunities and support for continuous learning.
• Flexible remote work environment with the necessary technological support.