Remote Senior Hotel Operations Manager

Placements24; George; Ibrido; ZAR 1.200.000 - 1.600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision insurance

Paid time off

Professional development

Bonuses

Remote work environment

Descrizione del lavoro

Placements24 is seeking a Senior Hotel Operations Manager to lead a remote-first team across multiple properties from George, Western Cape. You will design strategies to optimize guest experiences, financial performance, and operational excellence, collaborating with stakeholders to align with global standards.

The role requires 7–10 years in hotel operations, strong P&L skills, and proven remote leadership.

Competenze

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 7–10 years in hotel operations with at least 3 years in a senior leadership role.
• Experience managing multiple properties and remote teams.

Mansioni

• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Oversee daily hotel operations across front desk, housekeeping, F&B, and maintenance.
• Manage budgets, control costs, and identify revenue opportunities.
• Lead, mentor, and motivate a remote hospitality team.
• Conduct performance reviews and provide feedback to staff.
• Report performance and strategic plans to stakeholders.

Conoscenze

Remote team leadership

Budgeting & forecasting

P&L management

Hotel operations

Communication skills

Formazione

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Strumenti

Hotel management software

Microsoft Office Suite

Descrizione del lavoro

About the Role

Our client, a leading global hospitality group, is seeking an experienced and highly motivated Senior Hotel Operations Manager to join their dynamic virtual team. This pivotal role is designed for a proactive leader who can drive operational excellence and deliver exceptional guest experiences from a remote setting. You will be instrumental in shaping strategic initiatives, optimizing performance across multiple properties, and fostering a culture of continuous improvement. The ideal candidate possesses a deep understanding of hotel management, a proven track record of success, and the ability to thrive in a remote-first environment. This is an exciting opportunity to leverage your expertise and contribute to the sustained growth and success of a renowned brand, all while enjoying the flexibility and autonomy of a fully remote position based in or around George, Western Cape, ZA.

Key Responsibilities

• Develop and implement comprehensive operational strategies to enhance guest satisfaction and profitability.
• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring adherence to company standards and local regulations.
• Manage departmental budgets, control costs, and identify revenue enhancement opportunities.
• Lead, mentor, and motivate a diverse team of hospitality professionals, promoting a collaborative and high-performance work culture.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Ensure the consistent delivery of high-quality service across all guest touchpoints.
• Analyze operational data, identify trends, and implement data-driven improvements.
• Liaise with stakeholders, owners, and corporate management to report on performance and strategic plans.
• Maintain a strong understanding of market trends and competitive landscape to inform strategic decision-making.
• Uphold the brand's reputation for excellence and exceptional service delivery.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7-10 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
• Proven experience managing multiple hotel properties or large-scale operations.
• Demonstrated ability to lead and develop remote teams effectively.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Excellent problem-solving, decision-making, and strategic planning skills.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Must be results-oriented, adaptable, and possess a passion for the hospitality industry.
• Candidates must be legally authorized to work in South Africa and comfortable with a fully remote work arrangement.

Benefits

• Competitive annual salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday allowance.
• Opportunities for professional development and career advancement within a global organization.
• Performance-based bonuses and incentives.
• A supportive and dynamic remote work environment that fosters work-life balance.
• Access to cutting-edge technology and resources to facilitate remote operations.