Senior Operations Manager - Remote

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Bonus plan

Remote work setup allowance

Professional development

Flexible working hours

Job summary

Placements24 is seeking a highly experienced Senior Operations Manager to oversee diverse hospitality operations from a remote setting. You will drive strategic planning, lead distributed teams, and optimize service delivery while maintaining profitability and guest satisfaction.

This role requires 7+ years in hospitality operations, strong business acumen, and proficiency with CRM and project management tools.

Qualifications

• 7+ years in hospitality management with operations focus.
• Experience managing distributed teams remotely.
• Strong understanding of hotel management, F&B operations, and events.

Responsibilities

• Develop and oversee strategic operational plans to meet objectives and improve service delivery.
• Lead, mentor, and manage remote teams for high performance and collaboration.
• Monitor performance metrics, analyze data, and implement efficiency improvements to guest satisfaction.

Skills

Remote leadership

Strategic planning

Operational analysis

Budget management

Regulatory compliance

Hospitality expertise

Education

Bachelor's degree in Hospitality Management

Tools

CRM software

Project management tools

Operational software

Job description

About the Role

Our client is seeking a highly experienced and dynamic Senior Operations Manager to oversee their diverse hospitality operations from a remote setting. This pivotal role involves strategic planning, team leadership, and driving operational excellence across various service lines. You will be instrumental in developing and implementing efficient processes that enhance guest satisfaction and profitability, all while working independently and collaboratively within a distributed team environment. This is an exceptional opportunity for a seasoned leader passionate about the hospitality industry to make a significant impact without the need for a physical office presence, fostering a culture of innovation and continuous improvement.

Key Responsibilities

• Develop and execute strategic operational plans to meet business objectives and enhance service delivery.
• Lead, mentor, and manage remote teams, fostering a high-performance culture and ensuring seamless collaboration.
• Monitor operational performance metrics, analyze data, and implement improvements to optimize efficiency and guest satisfaction.
• Manage budgets, control costs, and ensure financial targets are met or exceeded.
• Oversee the implementation of new technologies and operational initiatives across the organization.
• Ensure compliance with all relevant regulations, standards, and company policies.

Requirements

• Minimum of 7 years of progressive experience in hospitality management , with a focus on operations.
• Proven track record of successfully managing large-scale operations and distributed teams remotely.
• Strong understanding of hotel management , food and beverage operations, and event planning.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Proficiency in operational software, CRM systems, and project management tools.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive remote work setup and technology allowance.
• Access to online professional development courses and certifications.
• Opportunity to shape the operational strategy of a growing hospitality group.
• Generous paid time off and flexible working hours to promote work-life balance.