Remote Senior Hospitality Operations Manager

Placements24; Klerksdorp; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Private health insurance

Performance-based bonuses

Generous paid time off

Cutting-edge remote work technology

Career development

Job summary

Placements24 is seeking a Senior Hospitality Operations Manager to lead remote operations across multiple properties. You will drive strategic plans, optimize service delivery, and guide teams across distances to ensure guest satisfaction and profitability.

The ideal candidate has 7–10 years in hospitality, strong budgeting skills, and a track record of leading remote teams. A Bachelor's degree is required, with a Master’s preferred, and you will work in a remote-first environment.

Qualifications

• 7–10 years of progressive hospitality management experience.
• Experience managing multiple locations or a large-scale operation.
• Strong budgeting and cost-control abilities.
• Proven leadership and remote-team management.
• Bachelor's degree required; Master's preferred.
• Experience with hospitality tech and remote collaboration tools.

Responsibilities

• Oversee and standardize daily operations across multiple venues in line with brand standards.
• Develop and implement strategic plans to improve guest satisfaction and profitability.
• Lead remote operational teams with a focus on performance and accountability.
• Manage budgets, cost controls, and resource allocation to hit financial targets.
• Collaborate with marketing, sales and HR to align operations with business goals.
• Set KPIs, monitor performance, and drive continuous improvement.
• Ensure health, safety and legal compliance across properties.
• Foster innovation in service delivery and operations.

Skills

Leadership

Team management

Budgeting

Cost control

Financial acumen

Communication

Problem solving

Remote collaboration tools

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Tools

Hospitality management software

Job description

About the Role

Our client, a dynamic leader in the hospitality sector, is seeking a highly experienced and motivated Senior Hospitality Operations Manager to join their growing remote team. This is a pivotal role for an individual passionate about driving operational excellence and ensuring seamless guest experiences across multiple properties. The successful candidate will be instrumental in shaping strategies, optimizing service delivery, and leading teams from a remote-first environment. We are looking for a proactive and strategic thinker who thrives in a fast-paced setting and possesses a deep understanding of the hospitality industry's complexities. This position offers a unique opportunity to influence the future direction of our client's hospitality services while enjoying the flexibility of a fully remote role. The ideal candidate will be adept at leveraging technology to manage operations and foster team collaboration across distances.

Key Responsibilities

• Oversee and manage the daily operations of multiple hospitality venues, ensuring adherence to brand standards and service quality benchmarks.
• Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and profitability.
• Lead, mentor, and manage remote operational teams, fostering a culture of high performance, accountability, and continuous improvement.
• Manage budgets, control costs, and ensure financial targets are met or exceeded through effective resource allocation and cost-saving initiatives.
• Collaborate with various departments, including marketing, sales, and human resources, to align operational strategies with overall business objectives.
• Implement and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
• Ensure compliance with all health, safety, and legal regulations across all managed properties.
• Drive innovation in service delivery and operational processes to maintain a competitive edge in the market.
• Conduct regular performance reviews and provide constructive feedback to team members to support their professional development.
• Act as a primary point of contact for escalated guest concerns, ensuring timely and satisfactory resolution.

Requirements

Minimum of 7-10 years of progressive experience in hospitality management, with a significant portion in operations management. Proven track record of successfully managing multiple hospitality locations or a large-scale operation. Demonstrated experience in developing and executing successful operational strategies. Strong financial acumen with experience in budget management and cost control. Excellent leadership and team management skills, with the ability to inspire and motivate remote teams. Proficiency in hospitality management software and remote collaboration tools. Exceptional problem-solving, decision-making, and communication skills. Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred. Deep understanding of current hospitality trends and best practices. Ability to adapt to a fully remote work environment and maintain high productivity.

Benefits

Our client offers a competitive salary package commensurate with experience and a comprehensive benefits program. This includes private health insurance, performance-based bonuses, generous paid time off, and opportunities for professional development and career advancement within a growing organization. Employees also benefit from access to cutting-edge remote work technology and a supportive virtual work culture. Join a forward-thinking company that values its employees and invests in their growth. Enjoy the freedom and flexibility of working from anywhere, contributing to a globally recognized brand in the hospitality industry.