Senior Hotel Manager

Placements24; KwaZulu-Natal; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Professional development

Job summary

Placements24 is seeking a Senior Hotel Manager for a flagship property in Pietermaritzburg, KwaZulu-Natal. You will oversee all hotel operations, drive revenue growth, and mentor a high-performing team to ensure top-tier guest experiences.

The role requires 5+ years in hotel management with at least 2 in a senior leadership capacity, a Bachelor's in Hospitality Management, and strong leadership and financial skills. On-site position with opportunities for progression within the group.

Qualifications

• 5+ years in hotel management with 2+ in a senior leadership role
• Bachelor's degree in Hospitality Management or related field; Master's preferred
• Demonstrated P&L responsibility, budgeting and revenue targets
• Excellent leadership, communication and interpersonal skills
• Strong knowledge of hotel operations and PMS/POS systems

Responsibilities

• Oversee all hotel daily operations including front desk, rooms, F&B and events
• Develop and implement plans to meet financial targets including budgeting and forecasting
• Ensure exceptional guest service and promptly address guest concerns
• Lead, mentor and develop a diverse hotel team
• Manage vendor relationships, contracts, and safety/compliance standards
• Drive sales and marketing initiatives to increase occupancy and revenue
• Conduct performance reviews and provide ongoing staff training
• Monitor market trends and competitive landscape to identify opportunities
• Maintain property upkeep and service quality across all departments

Skills

Leadership

Financial acumen

Guest service excellence

Strategic planning

Team development

Education

Bachelor's degree in Hospitality Management

Master's degree (advantageous)

Tools

PMS systems

POS systems

Job description

About the Role

Our client, a prominent hospitality group, is seeking an experienced and dynamic Senior Hotel Manager to oversee their flagship property in the vibrant city of Pietermaritzburg, KwaZulu-Natal . This is a pivotal role responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. The ideal candidate will possess a proven track record in hotel management, a keen understanding of the hospitality industry, and a passion for delivering exceptional service. You will lead a dedicated team, drive revenue growth, and maintain the reputation of this esteemed establishment. This is an exciting opportunity to make a significant impact in a key South African tourism hub.

Key Responsibilities

• Oversee all day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and events.
• Develop and implement strategic plans to achieve financial goals, including budgeting, forecasting, and cost control.
• Ensure consistent delivery of exceptional guest service and address any guest concerns promptly and professionally.
• Lead, mentor, and motivate a diverse team of hotel staff to foster a positive and productive work environment.
• Manage vendor relationships, negotiate contracts, and ensure compliance with health and safety regulations.
• Implement and maintain high standards of service quality across all hotel departments.
• Drive sales and marketing initiatives to increase occupancy rates and revenue.
• Conduct regular performance reviews and provide ongoing training and development for staff.
• Monitor industry trends and competitor activities to identify opportunities for improvement and innovation.
• Maintain the physical upkeep and aesthetics of the hotel property.

Requirements

• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a senior leadership role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
• Demonstrated success in managing hotel operations, P&L responsibility, and achieving revenue targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of hotel operations systems, including property management systems (PMS) and point-of-sale (POS) systems.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Proficiency in budgeting, financial analysis, and reporting.
• Knowledge of local market trends and competitor landscape in Pietermaritzburg .
• Fluency in English; proficiency in other local languages is advantageous.
• A commitment to upholding the highest ethical standards and professional integrity.

Benefits

Our client offers a highly competitive salary package commensurate with experience and qualifications. Employees benefit from comprehensive health insurance, including medical, dental, and vision coverage. There is a generous annual leave allowance, professional development opportunities, and a performance-based bonus structure. Furthermore, staff enjoy discounted rates at affiliated properties and access to a vibrant company culture that values teamwork and employee well-being. This role also provides excellent career progression opportunities within a leading hospitality group, offering the chance to grow and excel in a rewarding industry in Pietermaritzburg .