Senior Hospitality Manager

Placements24; Midrand; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses based on performance

Health and retirement benefits

Career development opportunities

Employee discounts on services

Job summary

Placements24 is recruiting a Senior Hospitality Manager to oversee operations at a flagship Midrand property in Gauteng. You will drive guest satisfaction, lead a multi-disciplinary team, and optimize operational efficiency across all departments.

The role demands a proven track record in hospitality leadership, strong financial management skills, and a passion for delivering exceptional service in a prestigious environment.

Qualifications

• 7+ years in hospitality management, with senior leadership experience.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Strong leadership, communication and interpersonal skills.
• Solid financial acumen and budgeting/P&L experience.
• Deep knowledge of hotel operations and best practices.
• Proficiency with property management systems (PMS).
• Ability to perform under pressure and lead teams.

Responsibilities

• Oversee daily hotel operations across front office, F&B, housekeeping and events.
• Develop and implement strategic plans to improve guest satisfaction and performance.
• Mentor and manage a diverse hospitality team, fostering excellence.
• Control budgets, costs, and identify revenue opportunities and savings.
• Ensure compliance with health, safety and hygiene standards.
• Build strong relationships with guests, suppliers and stakeholders.
• Conduct performance reviews and provide constructive feedback to staff.
• Handle guest complaints promptly and professionally.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Budgets & P&L

PMS software

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS software

Job description

About the Role

Our client, a renowned hospitality group, is seeking a highly experienced and dynamic Senior Hospitality Manager to oversee operations at one of their flagship establishments in Midrand, Gauteng . This critical role demands exceptional leadership, a deep understanding of the hospitality industry, and a commitment to delivering unparalleled guest experiences. The ideal candidate will be instrumental in driving operational efficiency, fostering a positive work environment, and ensuring the consistent delivery of high-quality service across all departments. This is an exciting opportunity for a seasoned professional looking to make a significant impact within a prestigious organization.

Key Responsibilities

• Oversee the daily operations of the hotel, including front office, food and beverage, housekeeping, and event management.


• Develop and implement strategic plans to enhance guest satisfaction and operational performance.


• Manage and mentor a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement.


• Control budgets, manage costs, and identify opportunities for revenue generation and cost savings.


• Ensure compliance with all health, safety, and hygiene standards.


• Build and maintain strong relationships with guests, suppliers, and local stakeholders.


• Conduct regular performance reviews and provide constructive feedback to staff.


• Handle guest complaints and resolve issues promptly and professionally.

Requirements

• Proven track record of at least 7 years in hospitality management, with a significant portion in a senior leadership role.


• Bachelor's degree in Hospitality Management, Business Administration, or a related field.


• Exceptional leadership, communication, and interpersonal skills.


• Strong financial acumen and experience with budgeting and P&L management.


• In-depth knowledge of hotel operations and industry best practices.


• Proficiency in property management systems (PMS) and relevant software.


• Ability to work under pressure and make sound decisions in a fast-paced environment.


• Demonstrated ability to lead and motivate teams.


• A passion for delivering outstanding customer service.

Benefits

• Competitive annual salary package.


• Performance-based bonuses.


• Comprehensive health and retirement benefits.


• Opportunities for professional development and career advancement within a leading hospitality group.


• Employee discounts on accommodation and dining.


• Relocation assistance may be considered for exceptional candidates.


• A stimulating and rewarding work environment in the vibrant city of Midrand, Gauteng .