Senior Global Logistics & Customer Service Leader

DHL Group; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Hillebrand Gori, a beverage logistics powerhouse of the DHL Group, seeks a Senior Customer Service & Logistics Coordinator to develop import/export plans, prepare and clear documentation, and guide customers on regulations.

You will execute import/export processes, compute duties and tariffs, review invoices, support incident resolution, and collaborate with customer service, product and sales to meet client needs and maintain compliance.

Qualifications

• Execute import/export plans and processes to optimize service and performance.
• Implement transactional operations related to import/export in adherence to regulations and internal procedures.
• Perform import/export entries and other operational activities as per internal procedures and latest local customs regulations.
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations.
• Examine invoices and shipping documents to enhance accordance with federal regulations.
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations.
• Support customer service in the incident and exception management resolution.
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment.
• Participate in developing a high-performance service culture within the export, import and gateway departments.
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means.
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency.

Job description

Hillebrand Gori, a beverage logistics powerhouse of the DHL Group, seeks a Senior Customer Service & Logistics Coordinator to develop import/export plans, prepare and clear documentation, and guide customers on regulations.

You will execute import/export processes, compute duties and tariffs, review invoices, support incident resolution, and collaborate with customer service, product and sales to meet client needs and maintain compliance.