Senior Customer Service & Logistics Coordinator

Deutsche Post; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Hillebrand Gori, a beer, wine and spirits logistics specialist within the DHL Global Forwarding family, is seeking a Senior Customer Service & Logistics Coordinator in Cape Town. You will develop import/export plans, advise customers on regulations, and guide operations to ensure smooth clearance and delivery.

You will collaborate with internal teams to optimize service, review documentation, and implement processes that align with business strategy and local regulations.

Responsibilities

• Execute import/export plans to optimize service and performance
• Implement transactional operations related to import/export per procedures
• Perform import/export entries and activities under customs regulations
• Compute duties, tariffs, weight and volume of merchandise imported/exported
• Examine invoices and shipping documents for regulatory compliance
• Understand customer requirements and address deviations
• Support customer service in incident and exception management
• Share guidelines to export/import gateway operations
• Contribute to a high-performance service culture and continuous improvement
• Interact with internal functions such as customer service, product, sales

Skills

Customer service

Logistics coordination

Import/Export compliance

Documentation handling

Job description

Join us at Hillebrand Gori – a company of DHL Global Forwarding

Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Gori is the beer, wine, and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love.

With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics company in the world. Start your career with our amazing team! Learn more about us: https://www.hillebrandgori.com

Hillebrand Gori is looking for a Senior Customer Service & Logistics Coordinator

Job Purpose

As a Senior Customer Service & Logistics Coordinator, Develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

• Execute import/ export plans and processes to optimize service and performance
• Implement transactional operations related to import/ export in adherence to regulations and internal procedures
• Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Examine invoices and shipping documents to enhance accordance with federal regulations
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
• Support customer service in the incident and exception management resolution
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
• Participate in developing a high-performance service culture within the export, import and gateway departments
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency