Senior Beverage Logistics & Customer Service Lead

Deutsche Post; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Hillebrand Gori, a beer, wine and spirits logistics specialist within the DHL Global Forwarding family, is seeking a Senior Customer Service & Logistics Coordinator in Cape Town. You will develop import/export plans, advise customers on regulations, and guide operations to ensure smooth clearance and delivery.

You will collaborate with internal teams to optimize service, review documentation, and implement processes that align with business strategy and local regulations.

Responsibilities

• Execute import/export plans to optimize service and performance
• Implement transactional operations related to import/export per procedures
• Perform import/export entries and activities under customs regulations
• Compute duties, tariffs, weight and volume of merchandise imported/exported
• Examine invoices and shipping documents for regulatory compliance
• Understand customer requirements and address deviations
• Support customer service in incident and exception management
• Share guidelines to export/import gateway operations
• Contribute to a high-performance service culture and continuous improvement
• Interact with internal functions such as customer service, product, sales

Skills

Customer service

Logistics coordination

Import/Export compliance

Documentation handling

Job description

Hillebrand Gori, a beer, wine and spirits logistics specialist within the DHL Global Forwarding family, is seeking a Senior Customer Service & Logistics Coordinator in Cape Town. You will develop import/export plans, advise customers on regulations, and guide operations to ensure smooth clearance and delivery.

You will collaborate with internal teams to optimize service, review documentation, and implement processes that align with business strategy and local regulations.