Country Customer Service Coordinator - Local Support

Hapag-Lloyd AG; Johannesburg; Sur place; ZAR 300 000 - 450 000; Plein temps

Avantages offerts par ce poste

Total CTC

Medical Aid

Pension Contributions

Résumé du poste

Hapag-Lloyd AG is seeking a customer support representative in Johannesburg, responsible for managing customer enquiries and escalations while promoting service improvement. The position requires strong English communication skills and proficiency in Microsoft Office.

The successful candidate will benefit from medical aid and pension contributions, as well as ongoing personal development opportunities. Join a leading global shipping company focused on delivering quality service and supporting complex supply chains.

Qualifications

• Very good command of written and spoken English.
• Proficient in Microsoft Office (MS Office).
• Strong team player, able to collaborate effectively.
• Positive, proactive attitude.

Responsabilités

• Support customer enquiries in the local language.
• Promote and adopt new tools.
• Participate in service improvement projects.
• Manage and coordinate escalations for Customer Service.
• Provide after-hours duty support when required.

Connaissances

Written and spoken English

Microsoft Office

Team player

Positive attitude

Openness to new ideas

Description du poste

Hapag-Lloyd AG is seeking a customer support representative in Johannesburg, responsible for managing customer enquiries and escalations while promoting service improvement. The position requires strong English communication skills and proficiency in Microsoft Office.

The successful candidate will benefit from medical aid and pension contributions, as well as ongoing personal development opportunities. Join a leading global shipping company focused on delivering quality service and supporting complex supply chains.