Bev Logistics Lead: Import/Export & Customer Service

Hillebrand Gori - A company of DHL; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Hillebrand Gori – a company of DHL Global Forwarding in Cape Town seeks a Senior Customer Service & Logistics Coordinator to develop import/export plans and guide customers through regulations and documentation. You will administer processes to ensure smooth clearance and optimize service in a dynamic beverage logistics environment.

The role requires coordinating with internal teams, ensuring accurate documentation, and driving improvements to meet compliance and performance targets while

Responsibilities

• Execute import/export plans and processes to optimize service and performance
• Implement transactional operations related to import/export in adherence to regulations and internal procedures
• Perform import/export entries and other operational activities as per internal procedures and latest local customs regulations
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/exported from/to foreign destinations
• Examine invoices and shipping documents to enhance accordance with federal regulations
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
• Support customer service in the incident and exception management resolution
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
• Participate in developing a high-performance service culture within the export, import and gateway departments
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/export focusing on increasing effectiveness and efficiency

Job description

Hillebrand Gori – a company of DHL Global Forwarding in Cape Town seeks a Senior Customer Service & Logistics Coordinator to develop import/export plans and guide customers through regulations and documentation. You will administer processes to ensure smooth clearance and optimize service in a dynamic beverage logistics environment.

The role requires coordinating with internal teams, ensuring accurate documentation, and driving improvements to meet compliance and performance targets while