Senior Customer Service & Logistics Coordinator

Hillebrand Gori South Africa (Pty) Ltd; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Hillebrand Gori, a beverage logistics powerhouse of the DHL Group, seeks a Senior Customer Service & Logistics Coordinator to develop import/export plans, prepare and clear documentation, and guide customers on regulations.

You will execute import/export processes, compute duties and tariffs, review invoices, support incident resolution, and collaborate with customer service, product and sales to meet client needs and maintain compliance.

Qualifications

• Execute import/export plans and processes to optimize service and performance.
• Implement transactional operations related to import/export in adherence to regulations and internal procedures.
• Perform import/export entries and other operational activities as per internal procedures and latest local customs regulations.
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations.
• Examine invoices and shipping documents to enhance accordance with federal regulations.
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations.
• Support customer service in the incident and exception management resolution.
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment.
• Participate in developing a high-performance service culture within the export, import and gateway departments.
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means.
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency.

Job description

Join us at Hillebrand Gori - a company of DHL Global Forwarding

Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Goriis thebeer, wine, and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love.

With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics company in the world. Start your career with our amazing team! Learn more about us: https://www.hillebrandgori.com

Senior Customer Service & Logistics Coordinator

Job Purpose

As aSenior Customer Service & Logistics Coordinator, Develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

• Execute import/ export plans and processes to optimize service and performance
• Implement transactional operations related to import/ export in adherence to regulations and internal procedures
• Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Examine invoices and shipping documents to enhance accordance with federal regulations
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
• Support customer service in the incident and exception management resolution
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
• Participate in developing a high-performance service culture within the export, import and gateway departments
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency