Senior FOH Manager

Kendrick Recruitment; Eersterivier; On-site; ZAR 450,000 - 517,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced, confident Senior Front of House Manager to join a prestigious luxury hotel in Cape Town.

This role requires strong leadership, exceptional guest relations skills and a thorough understanding of luxury hotel operations, ensuring consistently superb service.

You will oversee front-of-house operations, lead the team, manage guest services and administration while delivering personalised, attentive experiences. Salary: R40,311 per month.

Qualifications

• Previous senior Front of House management experience in a luxury hotel.
• Strong knowledge of front-office and guest relations operations.
• Proven leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Hands-on approach with a passion for guest experiences.
• Strong administrative and computer skills.

Responsibilities

• Oversee daily Front of House operations and ensure smooth service.
• Lead, manage and motivate the front-of-house team.
• Maintain exceptional guest relations and personalised service.
• Handle guest feedback and resolve complaints professionally.
• Oversee reception, concierge and guest services operations.
• Ensure efficient check-in and check-out procedures.
• Monitor performance and service standards.
• Collaborate with other departments for seamless operations.
• Manage staff scheduling, training and development.
• Ensure luxury service standards are consistently maintained.
• Assist with planning, reporting and departmental administration.
• Identify opportunities to improve guest satisfaction and efficiency.

Skills

Leadership

Guest relations

Communication

Problem solving

Organisational skills

Attention to detail

Calm under pressure

Computer skills

Job description

Senior Front of House Manager | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking an experienced, confident and service-driven Senior Front of House Manager to join a prestigious luxury hotel in Cape Town. This is an exciting opportunity for an established hospitality professional with strong leadership abilities, exceptional guest relations skills and a thorough understanding of luxury hotel operations. The successful candidate will oversee front-of-house operations, lead the team and ensure consistently exceptional guest experiences.

Key Responsibilities

• Oversee the daily operations of the Front of House department, ensuring smooth and efficient service delivery.
• Lead, manage and motivate the front-of-house team, ensuring high standards of professionalism and performance.
• Maintain exceptional guest relations and ensure all guests receive personalised, attentive service.
• Handle guest feedback, complaints and special requests professionally and efficiently.
• Oversee reception, concierge and guest services operations.
• Ensure check-in and check-out procedures are managed efficiently and professionally.
• Monitor departmental performance, operational standards and service delivery.
• Work closely with other departments to ensure seamless communication and coordination.
• Manage staff scheduling, training, performance management and development.
• Ensure that all front-of-house procedures and luxury service standards are consistently maintained.
• Assist with operational planning, reporting and departmental administration.
• Identify opportunities to improve guest satisfaction and overall operational efficiency.

Requirements

• Previous experience in a senior Front of House management role within a luxury hotel.
• Strong knowledge of front-office and guest relations operations.
• Proven leadership and team management abilities.
• Excellent communication, interpersonal and problem-solving skills.
• A strong understanding of luxury hospitality service standards.
• Exceptional organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• A hands-on approach with a passion for delivering outstanding guest experiences.
• Strong administrative and computer skills.

Salary: R40,311 per month