FOH Guest Experience Manager

Kendrick Recruitment; Hoedspruit; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced FOH Guest Experience Manager to join a luxury hotel in Hoedspruit, Mpumalanga. You will oversee front-of-house operations and manage the guest journey from arrival to departure, ensuring personalised service and high standards.

This role requires strong leadership, exceptional communication and a commitment to luxury hospitality. You will lead the FOH team, handle guest enquiries, and collaborate with other departments to deliver memorable

Qualifications

• Previous experience in a front-of-house management or guest experience role in luxury hotel or lodge.
• Excellent communication, interpersonal and leadership skills.
• Strong understanding of luxury hospitality standards and personalised guest service.
• Exceptional organisational skills and attention to detail.
• Ability to manage guest expectations and resolve challenges confidently.

Responsibilities

• Oversee daily front-of-house operations to ensure smooth and efficient service.
• Manage the guest journey from arrival through to departure, with personalised experiences.
• Lead, motivate and support the front-of-house team to maintain service standards.
• Handle guest enquiries, requests and complaints professionally and efficiently.
• Coordinate with other departments to ensure consistent service delivery.
• Monitor presentation, service standards and procedures.
• Assist with staff training, scheduling and performance management where required.
• Ensure the highest standards of luxury hospitality are consistently maintained.

Skills

Front-of-House Management

Guest Service Excellence

Leadership

Communication

Conflict Resolution

POS Systems

Tools

POS Systems

Job description

FOH Guest Experience Manager - Hoedspruit, Mpumalanga

Kendrick Recruitment is seeking an experienced and guest-focused FOH Guest Experience Manager to join a luxury hotel in Hoedspruit, Mpumalanga. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, maintaining high standards and creating memorable experiences for guests.

Key responsibilities

• Oversee daily front-of-house operations to ensure smooth and efficient service.
• Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience.
• Lead, motivate and support the front-of-house team to maintain exceptional service standards.
• Handle guest enquiries, requests and complaints professionally and efficiently.
• Build strong relationships with guests and anticipate their needs.
• Coordinate with other departments to ensure consistent service delivery.
• Monitor presentation, service standards and operational procedures.
• Assist with staff training, scheduling and performance management where required.
• Ensure the highest standards of luxury hospitality are consistently maintained.

Requirements

• Previous experience in a front-of-house management or guest experience role within a luxury hotel or lodge.
• Excellent communication, interpersonal and leadership skills.
• A strong understanding of luxury hospitality standards and personalised guest service.
• Exceptional organisational skills and attention to detail.
• The ability to manage guest expectations and resolve challenges confidently.
• A professional, approachable and service-driven attitude.
• The ability to work flexible hours in a fast-paced hospitality environment.

Salary: Negotiable, depending on experience.