Junior Assistant FOH

Kendrick Recruitment; Cape Town; On-site; ZAR 198,000 - 237,000; Full time

Job summary

Kendrick Recruitment has a luxury hotel in Cape Town seeking a Junior Assistant Front of House Manager. The role focuses on supervising the Front of House team, delivering outstanding guest experiences and maintaining high service standards.

You will support daily operations, handle guest interactions, and contribute to staff scheduling and training in a premium environment.

Qualifications

• Previous experience in a hotel front-office or guest relations role.
• Supervisory experience is advantageous.
• A passion for luxury hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional presentation and a positive attitude.
• Ability to multitask and work under pressure.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Assist with daily management and smooth running of Front of House operations.
• Support the Front of House Manager with supervising and motivating the team.
• Ensure guests receive a warm welcome and exceptional personalised service.
• Assist with guest check-ins, check-outs and reception operations.
• Handle guest enquiries, requests and complaints professionally.
• Monitor service standards and ensure front-of-house procedures are followed.

Skills

Front of House

Guest relations

Team supervision

Communication

Organisational skills

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/11/11

Job Information

F&B / Restaurant

R19,452

City Cape Town

State/Province Western Cape

7100

Job Description

Junior Assistant Front of House Manager | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking an enthusiastic, organised and guest-focused Junior Assistant Front of House Manager to join a prestigious luxury hotel in Cape Town. This is an excellent opportunity for a hospitality professional looking to develop their management experience within a high-end hotel environment. The successful candidate will support the Front of House team with daily operations, staff coordination and guest relations, ensuring exceptional service standards are consistently maintained.

Key Responsibilities:

• Assist with the daily management and smooth running of Front of House operations.
• Support the Front of House Manager with supervising, guiding and motivating the team.
• Ensure guests receive a warm welcome and exceptional personalised service.
• Assist with guest check-ins, check-outs and general reception operations.
• Handle guest enquiries, requests and complaints professionally.
• Monitor service standards and ensure all front-of-house procedures are followed.
• Assist with staff scheduling, training and performance management.
• Liaise with other departments to ensure seamless guest experiences.
• Conduct regular operational checks and ensure the front-of-house areas are well presented.
• Assist with administrative duties, reports and departmental communication.
• Step into a leadership capacity when required and support the team during busy periods.

Requirements:

• Previous experience in a hotel front-office or guest relations position.
• Previous supervisory experience would be advantageous.
• A genuine passion for luxury hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional presentation and a positive, approachable attitude.
• Ability to multitask and work effectively under pressure.
• Willingness to work shifts, weekends and public holidays when required.

Salary: R19,452 per month

If you do not hear from us within 7 working days, please consider your application unsuccessful.