Junior House Manager / Assistant Concierge – Luxury Boutique Hotel | Pp

HotelJobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Kendrick Recruitment is seeking a Junior House Manager / Assistant Concierge for a prestigious luxury boutique hotel in Cape Town. You will assist with daily operations, welcome guests, coordinate arrivals/departures, and provide personalised assistance to ensure flawless service throughout the stay.

This role suits hospitality professionals with strong guest relations, communication and organisational skills, able to multitask with grace.

Qualifications

• Experience in a luxury hotel, boutique property or high-end hospitality.
• Strong guest relations and communication skills.
• Excellent organisational abilities and attention to detail.
• Polished, professional, service-driven approach.
• Able to multitask, work under pressure and take initiative.
• Good administrative and computer skills.
• Proactive attitude and passion for personalised service.
• Flexible to work shifts, weekends and holidays.

Responsibilities

• Assist with daily hotel operations to maintain service standards.
• Welcome guests, coordinate arrivals/departures and offer personalised help.
• Support concierge services including reservations, transfers, tours.
• Anticipate guest needs and handle requests or complaints professionally.
• Coordinate with housekeeping, front office and other departments.
• Assist with staff coordination and admin, maintaining presentation.
• Build strong relationships with guests and service providers.
• Support management to uphold luxury standards and efficiency.

Skills

Guest relations

Communication

Organization

Attention to detail

Multitasking

Proactive attitude

Computer skills

Job description

Junior House Manager / Assistant Concierge – Luxury Boutique Hotel

Location: Cape Town, Western Cape ? Salary: Negotiable, depending on experience

Kendrick Recruitment is seeking a professional, organised and guest-focused Junior House Manager / Assistant Concierge to join a prestigious luxury boutique hotel in Cape Town. This is an excellent opportunity for a hospitality professional looking to develop their career within a high-end environment, delivering exceptional guest experiences and supporting the smooth running of daily hotel operations.

Key Responsibilities

• Assist with the daily management of hotel operations, ensuring exceptional service standards.


• Welcome guests, coordinate arrivals and departures, and provide personalised assistance throughout their stay.


• Support concierge services, including restaurant reservations, transfers, tours and guest activities.


• Anticipate guest needs and handle requests, enquiries and complaints professionally.


• Liaise with housekeeping, front office and other departments to ensure seamless service delivery.


• Assist with staff coordination, operational administration and maintaining high presentation standards.


• Build strong relationships with guests and service providers to enhance the overall guest experience.


• Support management in maintaining the hotel's luxury standards and operational efficiency.

Requirements

• Previous experience in a luxury hotel, boutique property or high-end hospitality environment.


• Strong guest relations and communication skills.


• Excellent organisational abilities and attention to detail.


• A polished, professional and service-driven approach.


• Ability to multitask, work under pressure and take initiative.


• Good administrative and computer skills.


• A proactive attitude, with a genuine passion for hospitality and personalised guest service.


• Flexibility to work shifts, weekends and public holidays as required.