Senior FOH Lead - Luxury Hotel, Cape Town

HotelJobs; Cape Town; Sur place; ZAR 406 000 - 487 000; Plein temps

Résumé du poste

Kendrick Recruitment is seeking an experienced Senior Front of House Manager to lead guest-facing operations at a luxury hotel in Cape Town. You will drive service standards and lead a diverse front-of-house team to deliver memorable guest experiences.

The role requires outstanding leadership, exceptional guest relations, and the ability to coordinate with housekeeping, food and beverage, reservations and other departments to ensure seamless operations.

Qualifications

• Previous front-of-house management experience in a luxury hotel or hospitality environment.
• Strong leadership, communication and guest relations skills.
• Excellent organisation and problem-solving abilities.
• Calm and professional under pressure.
• Flexible to work shifts, weekends and public holidays as required.

Responsabilités

• Oversee daily front-of-house operations and maintain high guest service standards.
• Lead, coach and support the front-of-house team.
• Manage guest feedback and resolve concerns professionally.
• Coordinate with housekeeping, food and beverage, reservations and other departments.
• Monitor staffing, rosters and operational procedures.
• Support smooth check-in and check-out processes and ensure a welcoming guest experience.
• Review service delivery and identify opportunities to improve.

Connaissances

Leadership

Guest relations

Communication

Organisational skills

Problem solving

Description du poste

Kendrick Recruitment is seeking an experienced Senior Front of House Manager to lead guest-facing operations at a luxury hotel in Cape Town. You will drive service standards and lead a diverse front-of-house team to deliver memorable guest experiences.

The role requires outstanding leadership, exceptional guest relations, and the ability to coordinate with housekeeping, food and beverage, reservations and other departments to ensure seamless operations.