Junior Assistant FOH

Kendrick Recruitment; Eersterivier; On-site; ZAR 198,000 - 237,000; Full time

Job summary

Kendrick Recruitment seeks a Junior Assistant Front of House Manager to join a prestigious luxury hotel in Cape Town. You will support daily Front of House operations, supervise staff, ensure warm welcomes and personalised service, and oversee check-ins/check-outs, guest requests and department coordination.

Ideal candidates have hospitality experience, strong communication, and a professional, proactive attitude. This role requires flexibility with shifts, weekends and holidays.

Qualifications

• Previous experience in a hotel front-office or guest relations position.
• Previous supervisory experience would be advantageous.
• A genuine passion for luxury hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional presentation and a positive, approachable attitude.
• Ability to multitask and work effectively under pressure.
• Willingness to work shifts, weekends and public holidays when required.

Responsibilities

• Assist with daily management and smooth running of Front of House operations.
• Support Front of House Manager with supervising, guiding and motivating the team.
• Ensure guests receive a warm welcome and exceptional personalised service.
• Assist with guest check-ins, check-outs and reception operations.
• Handle guest enquiries, requests and complaints professionally.
• Monitor service standards and ensure front-of-house procedures are followed.
• Assist with staff scheduling, training and performance management.
• Liaise with other departments to ensure seamless guest experiences.
• Conduct regular operational checks and keep front-of-house areas well presented.
• Step into leadership capacity during busy periods.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Multitasking

Leadership

Job description

Junior Assistant Front of House Manager | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking an enthusiastic, organised and guest-focused Junior Assistant Front of House Manager to join a prestigious luxury hotel in Cape Town. This is an excellent opportunity for a hospitality professional looking to develop their management experience within a high-end hotel environment. The successful candidate will support the Front of House team with daily operations, staff coordination and guest relations, ensuring exceptional service standards are consistently maintained.

Key Responsibilities:

• Assist with the daily management and smooth running of Front of House operations.
• Support the Front of House Manager with supervising, guiding and motivating the team.
• Ensure guests receive a warm welcome and exceptional personalised service.
• Assist with guest check-ins, check-outs and general reception operations.
• Handle guest enquiries, requests and complaints professionally.
• Monitor service standards and ensure all front-of-house procedures are followed.
• Assist with staff scheduling, training and performance management.
• Liaise with other departments to ensure seamless guest experiences.
• Conduct regular operational checks and ensure the front-of-house areas are well presented.
• Assist with administrative duties, reports and departmental communication.Step into a leadership capacity when required and support the team during busy periods.

Requirements:

• Previous experience in a hotel front-office or guest relations position.
• Previous supervisory experience would be advantageous.
• A genuine passion for luxury hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional presentation and a positive, approachable attitude.
• Ability to multitask and work effectively under pressure.
• A proactive, hands-on approach with strong attention to detail.
• Willingness to work shifts, weekends and public holidays when required.

Salary: R19,452 per month

If you are an ambitious hospitality professional ready to take the next step in your Front of House career, we would love to hear from you.

If you do not hear from us within 7 working days, please consider your application unsuccessful.