Elite Front of House Leader - Luxury Hotel

Kendrick Recruitment; Eersterivier; Sur place; ZAR 450 000 - 517 000; Plein temps

Résumé du poste

Kendrick Recruitment is seeking an experienced, confident Senior Front of House Manager to join a prestigious luxury hotel in Cape Town.

This role requires strong leadership, exceptional guest relations skills and a thorough understanding of luxury hotel operations, ensuring consistently superb service.

You will oversee front-of-house operations, lead the team, manage guest services and administration while delivering personalised, attentive experiences. Salary: R40,311 per month.

Qualifications

• Previous senior Front of House management experience in a luxury hotel.
• Strong knowledge of front-office and guest relations operations.
• Proven leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Hands-on approach with a passion for guest experiences.
• Strong administrative and computer skills.

Responsabilités

• Oversee daily Front of House operations and ensure smooth service.
• Lead, manage and motivate the front-of-house team.
• Maintain exceptional guest relations and personalised service.
• Handle guest feedback and resolve complaints professionally.
• Oversee reception, concierge and guest services operations.
• Ensure efficient check-in and check-out procedures.
• Monitor performance and service standards.
• Collaborate with other departments for seamless operations.
• Manage staff scheduling, training and development.
• Ensure luxury service standards are consistently maintained.
• Assist with planning, reporting and departmental administration.
• Identify opportunities to improve guest satisfaction and efficiency.

Connaissances

Leadership

Guest relations

Communication

Problem solving

Organisational skills

Attention to detail

Calm under pressure

Computer skills

Description du poste

Kendrick Recruitment is seeking an experienced, confident Senior Front of House Manager to join a prestigious luxury hotel in Cape Town.

This role requires strong leadership, exceptional guest relations skills and a thorough understanding of luxury hotel operations, ensuring consistently superb service.

You will oversee front-of-house operations, lead the team, manage guest services and administration while delivering personalised, attentive experiences. Salary: R40,311 per month.