Senior Front-of-House Manager

Placements24; Pietermaritzburg; Vor Ort; ZAR 450.000 - 650.000; Vollzeit

Benefits dieser Stelle

Professional development

Career advancement

Supportive work environment

Pietermaritzburg location

Zusammenfassung

Placements24 is seeking a Senior Front-of-House Manager for a prestigious Pietermaritzburg hospitality venue. Lead the front-of-house team to deliver outstanding guest experiences, ensure service standards, and drive operational excellence.

The role requires a passion for hospitality, strong leadership, and a detail-oriented approach in a dynamic setting. Weekend and holiday availability is expected.

Qualifikationen

• 5+ years in a senior front-of-house or management role in hospitality.
• Strong leadership and team-management skills.
• Excellent communication, interpersonal and problem-solving abilities.
• Clear understanding of hotel operations and guest service principles.

Aufgaben

• Oversee daily front-of-house operations including reception, concierge, and guest services.
• Lead, train, and motivate a diverse hospitality team.
• Maintain service standards to ensure guest satisfaction.
• Handle guest inquiries, feedback, and complaints professionally.
• Coordinate with F&B and Housekeeping for seamless service delivery.
• Develop and manage departmental budgets and resource allocation.
• Maintain product knowledge of venue offerings and ensure compliance with health and hygiene regulations.
• Participate in strategic planning to enhance guest experience and efficiency.
• Conduct regular performance reviews and provide feedback to staff.

Kenntnisse

Leadership

Guest service

Operations management

PMS expertise

Ausbildung

Hospitality Management degree

Tools

PMS

Jobbeschreibung

About the Role

Our client, a prestigious hospitality establishment in the heart of **Pietermaritzburg**, KwaZulu-Natal, is seeking an experienced and dynamic Senior Front-of-House Manager to lead their dedicated team. This pivotal role is responsible for ensuring exceptional guest experiences, maintaining impeccable service standards, and contributing to the overall success of the venue. The ideal candidate will possess a passion for hospitality, strong leadership capabilities, and a keen eye for detail. This is an exciting opportunity to join a well-regarded organization in a vibrant South African city.

Key Responsibilities

• Oversee daily operations of the front-of-house, including reception, concierge, and guest services.
• Manage, train, and motivate a diverse team of hospitality professionals.
• Implement and uphold service standards to ensure guest satisfaction.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Coordinate with other departments, such as F&B and Housekeeping, to ensure seamless service delivery.
• Develop and manage departmental budgets and resource allocation.
• Maintain a high level of product knowledge regarding the venue's offerings.
• Ensure compliance with all health, safety, and hygiene regulations.
• Participate in strategic planning to enhance guest experience and operational efficiency.
• Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

• Minimum of 5 years of experience in a senior front-of-house or management role within the hospitality industry.
• Proven leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Strong understanding of hotel operations and guest service principles.
• Proficiency in property management systems (PMS) and standard office software.
• A relevant qualification in Hospitality Management or a related field is highly advantageous.
• Ability to work flexible hours, including weekends and public holidays.
• A passion for delivering outstanding guest experiences in **Pietermaritzburg**.
• Demonstrated ability to handle pressure and make sound decisions in a fast-paced environment.
• Excellent organizational and time management skills.

Benefits

• Competitive annual salary of ZAR.
• Opportunity to work with a leading hospitality brand.
• Professional development and career advancement opportunities.
• A supportive and dynamic work environment.
• Contribution to a reputable establishment in **Pietermaritzburg**.