Senior Field Service Technician

Placements24; KwaZulu-Natal; On-site; ZAR 420,000 - 550,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Medical aid

Generous leave policy

Training opportunities

Overtime and bonuses

Career growth opportunities

Job summary

Placements24 in Pietermaritzburg, KwaZulu-Natal, seeks a Senior Field Service Technician to install, maintain, and repair advanced industrial machinery at client sites across Pietermaritzburg and surrounding areas. You will troubleshoot complex systems and provide on-site support.

You must have a technical qualification (NQF 4+ in Electrical/Mechanical/Mechatronics) with at least 5 years in field service, strong diagnostic and communication skills, and a valid driver's license with willingness

Qualifications

• NQF Level 4+ in Electrical, Mechanical or Mechatronics Engineering.
• Minimum 5 years of proven field service, installation or maintenance of complex industrial equipment.
• Strong understanding of mechanical systems, electrical circuits, control systems, and diagnostic software.
• Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
• Excellent problem-solving and analytical skills with a keen eye for detail.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• A valid driver's license and willingness to travel extensively within the Pietermaritzburg region and occasionally beyond.
• Ability to work independently with minimal supervision and manage time effectively.
• Commitment to upholding the highest standards of safety and professionalism.
• Experience with hydraulic and pneumatic systems is highly advantageous.

Responsibilities

• Perform comprehensive installation, commissioning, and calibration of advanced industrial machinery at client sites throughout Pietermaritzburg and surrounding areas.
• Conduct routine preventive maintenance, inspections, and diagnostic testing to identify and address potential issues before they impact operations.
• Troubleshoot and repair complex mechanical, electrical, and electronic systems, utilizing advanced diagnostic tools and technical expertise.
• Provide on-site technical support and guidance to clients, ensuring they are proficient in operating and maintaining their equipment.
• Respond promptly to service calls and emergency breakdowns, minimizing downtime and ensuring swift resolution of issues.
• Maintain accurate and detailed service reports, including parts used, labor hours, and problem resolution, for internal documentation and client records.
• Collaborate with the engineering and support teams to provide feedback on product performance and identify areas for improvement.
• Adhere strictly to safety protocols and company guidelines during all on-site activities in KwaZulu-Natal .
• Mentor junior technicians, sharing knowledge and best practices to foster team development.

Skills

Problem solving

Communication

Time management

Travel readiness

Education

NQF 4+ in Electrical/Mechanical/Mechatronics

Job description

About the Role

Our client, a leading provider of specialized industrial equipment, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team in Pietermaritzburg, KwaZulu-Natal . This role is critical to ensuring the optimal performance and longevity of our cutting-edge machinery for a diverse range of commercial clients. As a Senior Technician, you will be the face of our company in the field, providing expert installation, maintenance, and repair services. You will work independently and as part of a team to troubleshoot complex technical issues and deliver exceptional customer support. This is an excellent opportunity for a seasoned professional looking to advance your career in a challenging and rewarding environment within the Installation & Maintenance sector. You will be instrumental in upholding our reputation for reliability and technical excellence in the KwaZulu-Natal region, contributing directly to client satisfaction and operational efficiency.

Key Responsibilities

• Perform comprehensive installation, commissioning, and calibration of advanced industrial machinery at client sites throughout Pietermaritzburg and surrounding areas.
• Conduct routine preventive maintenance, inspections, and diagnostic testing to identify and address potential issues before they impact operations.
• Troubleshoot and repair complex mechanical, electrical, and electronic systems, utilizing advanced diagnostic tools and technical expertise.
• Provide on-site technical support and guidance to clients, ensuring they are proficient in operating and maintaining their equipment.
• Respond promptly to service calls and emergency breakdowns, minimizing downtime and ensuring swift resolution of issues.
• Maintain accurate and detailed service reports, including parts used, labor hours, and problem resolution, for internal documentation and client records.
• Collaborate with the engineering and support teams to provide feedback on product performance and identify areas for improvement.
• Adhere strictly to safety protocols and company guidelines during all on-site activities in KwaZulu-Natal .
• Mentor junior technicians, sharing knowledge and best practices to foster team development.

Requirements

• A relevant technical qualification (e.g., NQF Level 4 or higher in Electrical, Mechanical, or Mechatronics Engineering).
• A minimum of 5 years of proven experience in field service, installation, or maintenance of complex industrial equipment.
• Strong understanding of mechanical systems, electrical circuits, control systems, and diagnostic software.
• Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
• Excellent problem-solving and analytical skills with a keen eye for detail.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• A valid driver's license and willingness to travel extensively within the Pietermaritzburg region and occasionally beyond.
• Ability to work independently with minimal supervision and manage time effectively.
• Commitment to upholding the highest standards of safety and professionalism.
• Experience with hydraulic and pneumatic systems is highly advantageous.

Benefits

• Competitive annual salary package of ZAR.
• Opportunity to work with state-of-the-art technology in the Installation & Maintenance field.
• Extensive training and professional development opportunities.
• Company vehicle and fuel allowance provided for business travel.
• Generous leave policy and access to medical aid.
• A supportive and collaborative work environment focused on career growth in Pietermaritzburg, KwaZulu-Natal .
• Potential for overtime and performance-based bonuses.
• Exposure to a wide array of industrial sectors.