Field Service Technician - Critical Infrastructure

Placements24; KwaZulu-Natal; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Generous annual leave

Company-provided tools

Overtime pay

Retirement savings plan

Job summary

Placements24 is seeking a Field Service Technician in Pietermaritzburg, KwaZulu-Natal, to install, maintain and repair complex infrastructure systems. This role demands hands-on work with cutting-edge technology and a strong commitment to safety and quality.

The ideal candidate holds a National Diploma in Electrical or Mechanical Engineering, with 3+ years of field service experience and proven problem-solving and communication skills.

Qualifications

• National Diploma in Electrical or Mechanical Engineering or related technical field.
• 3+ years of experience as a Field Service Technician or similar role in infrastructure.
• Strong understanding of electrical, mechanical, and electronic systems.

Responsibilities

• Perform routine inspections and diagnostic tests on infrastructure equipment.
• Install, configure, and commission new equipment and systems per specs and safety protocols.
• Troubleshoot and repair malfunctioning systems, identify root causes and implement solutions.
• Conduct preventive maintenance to minimize downtime and extend equipment life.
• Respond to emergency service calls for critical system failures.
• Maintain accurate service logs, reports and inventory records.
• Collaborate with engineering and support teams to resolve technical issues.
• Ensure all work complies with health, safety and environmental regulations.
• Provide technical guidance to end-users or junior technicians as needed.
• Adhere to strict quality control standards in all activities.

Skills

Problem-solving

Communication

Teamwork

Education

National Diploma in Electrical/Mechanical Engineering

Tools

Diagnostic tools

Multimeters

Oscilloscopes

Job description

About the Role

Our client, a leading provider of essential infrastructure solutions, is seeking a highly skilled and dedicated Field Service Technician to join their dynamic team in Pietermaritzburg, KwaZulu-Natal. This is a critical role where you will be responsible for the installation, maintenance, and repair of complex systems that underpin vital community services. You will be an integral part of ensuring the reliability and efficiency of these operations, working hands‑on with cutting‑edge technology. The ideal candidate will possess a strong technical aptitude, excellent problem‑solving skills, and a commitment to safety and quality. This is an exciting opportunity to contribute to the backbone of the region's infrastructure while advancing your career in a challenging and rewarding environment.

Key Responsibilities

• Perform routine inspections and diagnostic tests on various types of infrastructure equipment.
• Install, configure, and commission new equipment and systems according to technical specifications and safety protocols.
• Troubleshoot and repair malfunctioning systems, identifying root causes and implementing effective solutions.
• Conduct preventative maintenance to minimize downtime and extend the lifespan of equipment.
• Respond to emergency service calls to address critical system failures.
• Maintain accurate service logs, reports, and inventory records.
• Collaborate with engineering and support teams to resolve complex technical issues.
• Ensure all work is performed in compliance with health, safety, and environmental regulations.
• Provide technical guidance and support to end-users or junior technicians as needed.
• Adhere to strict quality control standards throughout all maintenance and installation activities.

Requirements

• Minimum of a National Diploma in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Proven experience (3+ years) as a Field Service Technician or in a similar technical role, preferably within the infrastructure sector.
• Strong understanding of electrical, mechanical, and electronic systems.
• Proficiency in using diagnostic tools, multimeters, oscilloscopes, and specialized testing equipment.
• Ability to read and interpret technical manuals, blueprints, and schematics.
• Excellent problem-solving and analytical skills with a methodical approach.
• Strong communication and interpersonal skills to effectively interact with clients and colleagues.
• Willingness to travel within the Pietermaritzburg region and occasionally beyond.
• Valid driver's license.
• Ability to work independently and as part of a team, often under pressure.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive health insurance plan.
• Opportunities for professional development and further technical certifications.
• Generous annual leave allowance.
• Company-provided tools and safety equipment.
• A supportive and collaborative work environment within a reputable organization.
• Potential for overtime pay during critical service events.
• Retirement savings plan contribution.