Senior E-commerce Manager

Placements24; Sandton; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Executive-level benefits

Relocation assistance

Bonuses and long-term incentives

Health, retirement, and insurance

Job summary

Placements24 in Sandton, Gauteng, is seeking a Senior E-commerce Manager to lead the online business, shape strategy, grow revenue, and optimize the customer journey across channels.

The role oversees website management, merchandising, digital marketing, and analytics, building a high-performing team and collaborating with Marketing, IT, and Operations to stay competitive.

Qualifications

• 7+ years of progressive e-commerce management experience.
• Proven track record in developing profitable e-commerce strategies.
• Strong leadership and team-building capabilities.
• Deep knowledge of e-commerce platforms, digital marketing channels, and analytics tools.

Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive revenue growth.
• Oversee day-to-day operations of the e-commerce platform, including site management and catalog merchandising.
• Lead and mentor the e-commerce team to maintain a high-performance culture.
• Manage and optimize online marketing initiatives (SEO, SEM, email, social).
• Analyze sales data and customer behavior to identify opportunities and threats.
• Ensure a seamless customer experience across all online touchpoints.
• Collaborate with Marketing, IT, Operations, and Customer Service.
• Manage budgets and P&L to maximize ROI.
• Stay ahead of e-commerce trends and technologies.

Skills

Strategic leadership

E-commerce strategy

P&L management

Team management

Digital marketing & CRO

Data analytics

Stakeholder communication

Education

Bachelor's degree in Business/Marketing or related field

MBA preferred

Tools

Google Analytics

SEO tools

A/B testing tools

CRM platforms

Job description

About the Role

Our client, a renowned player in the online retail space, is seeking a highly experienced and strategic Senior E-commerce Manager to lead their operations in Sandton, Gauteng, ZA . This is a leadership role responsible for overseeing all aspects of the e-commerce business, including strategy development, sales growth, online marketing, website management, and customer experience. The ideal candidate will possess a deep understanding of the e-commerce landscape, a proven track record of driving revenue, and strong leadership capabilities. This role requires a dedicated individual who can spearhead innovation and ensure our client remains competitive in the fast-paced digital marketplace.

Key Responsibilities

• Develop and execute a comprehensive e-commerce strategy to achieve revenue targets and market share growth.
• Oversee the day-to-day operations of the e-commerce platform, including website management, merchandising, and product catalog.
• Lead and mentor the e-commerce team, fostering a high-performance culture.
• Manage and optimize online marketing initiatives, including SEO, SEM, email marketing, and social media advertising.
• Analyze sales data, customer behavior, and market trends to identify opportunities and challenges.
• Ensure a seamless and exceptional customer experience across all touchpoints of the online journey.
• Collaborate with cross-functional departments, including marketing, IT, operations, and customer service.
• Manage the e-commerce budget and allocate resources effectively to maximize ROI.
• Stay informed about the latest e-commerce trends, technologies, and best practices.
• Drive continuous improvement and innovation within the e-commerce division.

Requirements

• Minimum of 7 years of progressive experience in e-commerce management.
• Demonstrated success in developing and implementing profitable e-commerce strategies.
• Strong leadership and team management skills.
• In-depth knowledge of e-commerce platforms, digital marketing channels, and analytics tools.
• Excellent understanding of online merchandising, customer experience optimization, and conversion rate optimization (CRO).
• Proven ability to manage budgets, P&L, and drive significant revenue growth.
• Strong analytical and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• Experience in a fast-paced, competitive retail environment.

Benefits

• Highly competitive salary and executive-level benefits package.
• Opportunity to lead a critical business function for a prominent online retailer.
• Significant potential for career advancement and professional development.
• Engaging and challenging work environment.
• Relocation assistance may be considered.
• Performance-based bonuses and long-term incentives.
• Comprehensive health, retirement, and insurance plans.