Senior Duty Manager – Luxury Hotel Operations

The Royal Portfolio; Stellenbosch; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Royal Portfolio is seeking a Duty Manager in Stellenbosch to oversee daily hotel operations and uphold our luxury standards. You will welcome guests, manage check-ins/outs, and coordinate with F&B, housekeeping, and maintenance to ensure flawless service throughout breakfast, lunch, and dinner.

Ideal candidates will have a Diploma in Hospitality, 5 years in a luxury 5* establishment, and strong English communication.

Qualifications

• Strong English verbal and written communication skills.
• Ability to work well in a team and adapt to a luxury hospitality environment.
• Local knowledge of Franschhoek restaurants, wine farms and venues is advantageous.

Responsibilities

• Provide a warm and professional welcome to guests upon arrival.
• Ensure smooth and efficient check-in and check-out processes.
• Offer personalised concierge services and anticipate guest needs.
• Guide site inspections and escort guests around the property.
• Build and maintain strong relationships with guests.
• Conduct regular room inspections for cleanliness and readiness.
• Co-ordinate with housekeeping for timely room readiness and turn-down services.
• Communicate guest movements to housekeeping.
• Address any maintenance issues promptly.
• Oversee breakfast, lunch, afternoon tea, and dinner services.
• Ensure the restaurant runs smoothly during all service periods.
• Maintain knowledge of the F&B services and industry trends.
• Ensure staff are punctual and dressed according to TRP uniform standards.
• Check set up and tables before service.
• Maintain cleanliness and setup of all guest areas.
• Monitor health and safety standards throughout the hotel.
• Review and manage daily reports (occupancy, guest feedback, maintenance).
• Update and manage guest profiles.
• Support Senior Duty Manager in policy implementation.
• Assist in setting and achieving short and long-term operational goals.
• Participate in and manage specific projects to enhance guest experience.
• Assist and support the Rooms Division and Food & Beverage Department.
• Act as Senior Manager and point of contact in the absence of General Managers.

Skills

English communication

Education

Diploma in Hospitality

Job description

The Royal Portfolio is seeking a Duty Manager in Stellenbosch to oversee daily hotel operations and uphold our luxury standards. You will welcome guests, manage check-ins/outs, and coordinate with F&B, housekeeping, and maintenance to ensure flawless service throughout breakfast, lunch, and dinner.

Ideal candidates will have a Diploma in Hospitality, 5 years in a luxury 5* establishment, and strong English communication.