Hotel Duty Manager

Khula Human Capital; Stellenbosch; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Khula Human Capital is seeking an experienced Duty Manager for a prestigious hospitality establishment in Stellenbosch. The successful candidate will ensure exceptional guest experiences from arrival to departure while maintaining high standards of service and operational excellence.

Your role includes overseeing daily operations, handling guest queries, and assisting with staff training. A Grade 12 qualification and 2–3 years' experience in guest relations are essential.

Strong communication and interpersonal skills are required, along with a passion for the hospitality industry.

Qualifications

• 2–3 years' experience in a front office or guest relations role.
• Passion for the hospitality industry and exceptional service delivery.
• Strong integrity, accountability, and attention to detail.

Responsibilities

• Oversee daily guest relations operations and ensure seamless experiences.
• Maintain high standards of service, cleanliness, and maintenance.
• Handle guest queries promptly and professionally.

Skills

Communication skills

Interpersonal skills

Administration

Computer skills

Education

Grade 12 and Diploma/Certificate in Hospitality or Tourism

Job description

DUTY MANAGER – STELLENBOSCH

Salary: Market Related

We are seeking an experienced and passionate Duty Manager to join a prestigious hospitality establishment in Stellenbosch. The successful candidate will ensure exceptional guest experiences from arrival to departure while maintaining the highest standards of service and operational excellence.

Key Responsibilities:

• Oversee daily guest relations operations and ensure seamless guest experiences.
• Maintain exceptional standards of service, cleanliness, and maintenance.
• Handle guest queries promptly and professionally.
• Assist with staff training, onboarding, and roster management.
• Attend daily operational meetings and support employee relations.
• Ensure policies and procedures are consistently followed.
• Perform Guest Relations and Night Audit duties when required.
• Build strong working relationships across all departments.

Minimum Requirements:

• Grade 12 with a Diploma/Certificate in Hospitality or Tourism.
• 2–3 years' experience in a front office or guest relations role.
• Passion for the hospitality industry and delivering exceptional service.
• Excellent communication and interpersonal skills.Ability to interact confidently with distinguished clientele.
• Strong administration and computer skills.
• Professional appearance with a warm and friendly personality.
• High levels of integrity, accountability, and attention to detail.
• Flexible and willing to work night shifts.