Senior Customer Service Leader — Sandton

Hoteljobs; Gauteng; On-site; ZAR 558,000 - 893,000; Full time

Benefits offered by this job

On-site role in Sandton

Executive health benefits

Generous PTO

Company events

Performance-based bonuses

Job summary

Hoteljobs in Sandton, Gauteng, seeks an experienced Customer Service Manager to lead a team and deliver exceptional client experiences in a premier business hub.

You will develop and implement service strategies, monitor performance metrics, coach staff, and collaborate with other departments to ensure a unified, customer‑centric culture.

This on‑site leadership role offers a competitive salary with performance bonuses and comprehensive benefits.

Qualifications

• Proven experience in customer service management or supervisory role.
• Strong leadership with ability to motivate and develop a team.
• In-depth knowledge of customer service best practices and CRM systems.

Responsibilities

• Lead, mentor, and manage a team of customer service representatives to achieve performance goals.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Train and coach team members on product knowledge, service standards, and problem-solving techniques.
• Collaborate with other departments to ensure a unified approach to customer satisfaction.

Skills

Leadership

CRM knowledge

Customer service management

Communication

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Hoteljobs in Sandton, Gauteng, seeks an experienced Customer Service Manager to lead a team and deliver exceptional client experiences in a premier business hub.

You will develop and implement service strategies, monitor performance metrics, coach staff, and collaborate with other departments to ensure a unified, customer‑centric culture.

This on‑site leadership role offers a competitive salary with performance bonuses and comprehensive benefits.