Customer Service Manager — Lead Team in Sandton (Bonuses)

Placements24; Sandton; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

On-site Sandton location

Executive health benefits

Paid time off

Performance-based bonuses

Job summary

Placements24 is seeking an experienced and dynamic Customer Service Manager to lead our team in Sandton. This on-site role focuses on delivering exceptional client experiences, driving performance, and shaping a customer-centric culture across the Gauteng office.

You will develop strategies to streamline support processes, coach staff on service standards, and collaborate with other departments to ensure a unified approach to customer satisfaction.

Qualifications

• Proven experience in a Customer Service Management or supervisory role.
• Strong leadership and people development skills.
• Knowledge of CRM best practices and metrics.

Responsibilities

• Lead and mentor a team of customer service representatives to meet goals.
• Develop policies and procedures to improve efficiency.
• Monitor feedback and metrics to drive improvements.
• Coach staff on product knowledge and service standards.
• Collaborate with other departments to ensure a unified customer experience.

Skills

Leadership

CRM knowledge

Customer service excellence

Communication skills

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Placements24 is seeking an experienced and dynamic Customer Service Manager to lead our team in Sandton. This on-site role focuses on delivering exceptional client experiences, driving performance, and shaping a customer-centric culture across the Gauteng office.

You will develop strategies to streamline support processes, coach staff on service standards, and collaborate with other departments to ensure a unified approach to customer satisfaction.