Lead Luxury Concierge & Guest Experience (Sandton)

Placements24; Gauteng; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Professional development

International exposure

Uniform allowance

Elegant work environment

Job summary

Placements24 in Sandton is seeking a Guest Services Coordinator to lead the front‑of‑house team in an upscale hotel, delivering personalized service and anticipating guest needs.

You will manage the concierge, build relationships with local vendors, and handle special requests to ensure a seamless and memorable stay for each guest.

The role requires at least four years in luxury guest services, strong leadership, and proficiency with hotel reservation systems and CRM.

Qualifications

• Minimum 4 years in luxury hotel concierge or guest services.
• Proven leadership and team management capabilities.
• Excellent knowledge of local attractions and amenities.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency with hotel reservation systems and CRM software.
• Polished presentation and guest-centric service approach.

Responsibilities

• Lead and manage the concierge team, providing training, guidance, and performance feedback.
• Assist guests with restaurant reservations, transportation, entertainment, and local recommendations.
• Develop and maintain relationships with local businesses, tour operators, and transportation providers.
• Ensure guest inquiries and issues are handled promptly, courteously, and efficiently.
• Create and maintain a comprehensive database of guest preferences and special requests.
• Contribute to overall guest satisfaction and loyalty through exceptional service delivery in Sandton.

Skills

Leadership

Guest services

Communication

Problem solving

CRM software

Tools

Hotel reservation systems

CRM software

Job description

Placements24 in Sandton is seeking a Guest Services Coordinator to lead the front‑of‑house team in an upscale hotel, delivering personalized service and anticipating guest needs.

You will manage the concierge, build relationships with local vendors, and handle special requests to ensure a seamless and memorable stay for each guest.

The role requires at least four years in luxury guest services, strong leadership, and proficiency with hotel reservation systems and CRM.