Senior Manager, Sandton (3957)

Hoteljobs; Gauteng; On-site; ZAR 558,000 - 893,000; Full time

Benefits offered by this job

On-site role in Sandton

Executive health benefits

Generous PTO

Company events

Performance-based bonuses

Job summary

Hoteljobs in Sandton, Gauteng, seeks an experienced Customer Service Manager to lead a team and deliver exceptional client experiences in a premier business hub.

You will develop and implement service strategies, monitor performance metrics, coach staff, and collaborate with other departments to ensure a unified, customer‑centric culture.

This on‑site leadership role offers a competitive salary with performance bonuses and comprehensive benefits.

Qualifications

• Proven experience in customer service management or supervisory role.
• Strong leadership with ability to motivate and develop a team.
• In-depth knowledge of customer service best practices and CRM systems.

Responsibilities

• Lead, mentor, and manage a team of customer service representatives to achieve performance goals.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Train and coach team members on product knowledge, service standards, and problem-solving techniques.
• Collaborate with other departments to ensure a unified approach to customer satisfaction.

Skills

Leadership

CRM knowledge

Customer service management

Communication

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in the prestigious business hub of Sandton. This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high‑performing, customer‑centric culture within the Gauteng office.

Key Responsibilities

• Lead, mentor, and manage a team of customer service representatives to achieve performance goals.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Train and coach team members on product knowledge, service standards, and problem‑solving techniques.
• Collaborate with other departments to ensure a unified approach to customer satisfaction.

Requirements

• Proven experience in a Customer Service Management or supervisory role.
• Demonstrated leadership skills with the ability to motivate and develop a team.
• In‑depth knowledge of customer service best practices and CRM systems.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Bachelor's degree in Business Administration or a related field is preferred.

Benefits

• Attractive monthly salary and performance‑based bonuses.
• On‑site management role in a prime Sandton location.
• Comprehensive executive health benefits package.
• Generous paid time off and company‑sponsored events.
• Opportunities for strategic leadership and significant impact on company success.