Brand Ambassador: Create Memorable Store Experiences

Anonymous; South Africa; Hybrid; ZAR 480,000 - 720,000; Full time

Job summary

Anonymous in Sandton, Gauteng seeks a Customer Service Manager to lead and mentor a team, oversee daily operations, and drive a customer-centric culture. The role combines in-office collaboration with a hybrid work model to balance coaching, performance management, and strategic process improvements.

You will implement strategies to elevate client satisfaction, streamline support, and ensure service levels meet targets while partnering with other departments to deliver a seamless customer

Qualifications

• 5+ years in customer service management.
• Proven ability to lead and develop a high-performing team.
• Experience setting and tracking KPIs for service outcomes.
• Based in Gauteng with ability to work in Sandton.

Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and KPIs, reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.

Skills

Team Leadership

Customer Service

Performance Metrics

Process Improvement

Escalation Handling

Tools

CRM Software

Job description

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton. This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high‑performing, customer‑centric culture.

About the Role

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton. This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high‑performing, customer‑centric culture within the Gauteng office.

Key Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and key performance indicators (KPIs), reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.