Senior Sales Assistant

Placements24; South Africa; Hybrid; ZAR 540,000 - 900,000; Full time

Job summary

Placements24 is seeking a Customer Service Manager to lead the Sandton team and drive daily operations. The role offers a hybrid work arrangement and a focus on developing strategies to enhance customer satisfaction and achieve performance targets.

The ideal candidate will have proven experience in customer service management, strong leadership, and a commitment to fostering a customer-centric culture within a high-performing team.

Qualifications

• Proven experience in a customer service management role.
• Strong leadership and interpersonal skills.
• Excellent understanding of customer service principles.

Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and KPIs, reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely resolution.
• Collaborate with other departments to ensure seamless customer experience across touchpoints.
• Contribute to process improvements and operational efficiencies within the department.

Skills

Leadership

Customer service

KPI tracking

Process improvements

Team coaching

Tools

CRM software

MS Office

Job description

Customer Service Manager – Sandton

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high‑performing, customer‑centric culture.

About the Role

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.

Key Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and key performance indicators (KPIs), reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.
• Contribute to process improvements and operational efficiencies within the customer service department.

Requirements

• Proven experience in a customer service management role or team lead position.
• Strong leadership, coaching, and interpersonal skills.
• Excellent understanding of customer service principles