Customer Service Manager - Sandton

Placements24; Sandton; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

On-site Sandton location

Executive health benefits

Paid time off

Performance-based bonuses

Job summary

Placements24 is seeking an experienced and dynamic Customer Service Manager to lead our team in Sandton. This on-site role focuses on delivering exceptional client experiences, driving performance, and shaping a customer-centric culture across the Gauteng office.

You will develop strategies to streamline support processes, coach staff on service standards, and collaborate with other departments to ensure a unified approach to customer satisfaction.

Qualifications

• Proven experience in a Customer Service Management or supervisory role.
• Strong leadership and people development skills.
• Knowledge of CRM best practices and metrics.

Responsibilities

• Lead and mentor a team of customer service representatives to meet goals.
• Develop policies and procedures to improve efficiency.
• Monitor feedback and metrics to drive improvements.
• Coach staff on product knowledge and service standards.
• Collaborate with other departments to ensure a unified customer experience.

Skills

Leadership

CRM knowledge

Customer service excellence

Communication skills

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in the prestigious business hub of Sandton . This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high-performing, customer-centric culture within the Gauteng office.

Key Responsibilities

• Lead, mentor, and manage a team of customer service representatives to achieve performance goals.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Train and coach team members on product knowledge, service standards, and problem-solving techniques.
• Collaborate with other departments to ensure a unified approach to customer satisfaction.

Requirements

• Proven experience in a Customer Service Management or supervisory role.
• Demonstrated leadership skills with the ability to motivate and develop a team.
• In-depth knowledge of customer service best practices and CRM systems.
• Excellent communication, interpersonal, and problem-solving abilities.
• Bachelor's degree in Business Administration or a related field is preferred.

Benefits

• Attractive monthly salary and performance-based bonuses.
• On-site management role in a prime Sandton location.
• Comprehensive executive health benefits package.
• Generous paid time off and company-sponsored events.
• Opportunities for strategic leadership and significant impact on company success.