Hybrid Customer Service Manager – Lead Elevate Experience

Placements24; South Africa; Hybrid; ZAR 540,000 - 900,000; Full time

Job summary

Placements24 is seeking a Customer Service Manager to lead the Sandton team and drive daily operations. The role offers a hybrid work arrangement and a focus on developing strategies to enhance customer satisfaction and achieve performance targets.

The ideal candidate will have proven experience in customer service management, strong leadership, and a commitment to fostering a customer-centric culture within a high-performing team.

Qualifications

• Proven experience in a customer service management role.
• Strong leadership and interpersonal skills.
• Excellent understanding of customer service principles.

Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and KPIs, reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely resolution.
• Collaborate with other departments to ensure seamless customer experience across touchpoints.
• Contribute to process improvements and operational efficiencies within the department.

Skills

Leadership

Customer service

KPI tracking

Process improvements

Team coaching

Tools

CRM software

MS Office

Job description

Placements24 is seeking a Customer Service Manager to lead the Sandton team and drive daily operations. The role offers a hybrid work arrangement and a focus on developing strategies to enhance customer satisfaction and achieve performance targets.

The ideal candidate will have proven experience in customer service management, strong leadership, and a commitment to fostering a customer-centric culture within a high-performing team.