Senior Commercial Operations Manager

Placements24; Upington; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Professional development

Hybrid work arrangement

Generous paid time off

Job summary

WhatJobs Direct in Upington is seeking a seasoned Senior Commercial Operations Manager to lead and optimize our commercial workflows. You will drive contract management, sales support, and order fulfilment while aligning initiatives with revenue growth and market share goals.

The role requires strong leadership, negotiation, CRM/ERP proficiency, and the ability to manage a hybrid team across on-site and remote work.

Qualifications

• Bachelor's degree in Business Administration, Commerce, or a related field.

Responsibilities

• Manage all aspects of commercial operations: sales support, contracts, and orders.
• Develop and implement strategies to improve process efficiency and effectiveness.
• Oversee negotiation and management of commercial contracts with clients and partners.
• Collaborate with sales, marketing, and finance to align commercial objectives.
• Monitor KPIs and report to senior management.
• Identify opportunities for process improvement and cost reduction.
• Ensure compliance with commercial policies and regulatory requirements.
• Lead and mentor a team of commercial operations specialists.
• Manage relationships with key stakeholders and vendors.
• Drive a customer-centric approach to all commercial activities.

Skills

CRM experience

ERP systems

Leadership

Negotiation

Strategic thinking

Analytical skills

Budget management

Education

Bachelor's degree in business/commerce

MBA or related qualification

Tools

Salesforce

Job description

About the Role

Our client, WhatJobs Direct , is seeking a results-oriented and experienced Senior Commercial Operations Manager to oversee and enhance our commercial operations based in Upington . This critical role focuses on optimizing sales processes, managing client contracts, and ensuring the seamless execution of commercial strategies to drive revenue and market share. The ideal candidate will possess a strong background in commercial management, contract negotiation, and operational efficiency within the business sector of the Northern Cape . This hybrid position requires a leader who can effectively manage on-site teams and initiatives while also driving strategic planning and coordination through remote engagement. You will be instrumental in streamlining commercial workflows, improving customer experience, and ensuring profitability. We are looking for a proactive leader with exceptional business acumen and a commitment to operational excellence.

Key Responsibilities

• Manage and optimize all aspects of commercial operations, including sales support, contract management, and order fulfillment.
• Develop and implement strategies to improve commercial process efficiency and effectiveness.
• Oversee the negotiation and management of commercial contracts with clients and partners.
• Collaborate with sales, marketing, and finance teams to ensure alignment of commercial objectives.
• Monitor key commercial performance indicators (KPIs) and provide regular reports to senior management.
• Identify opportunities for process improvement and cost reduction within commercial operations.
• Ensure compliance with all relevant commercial policies and regulatory requirements.
• Lead and mentor a team of commercial operations specialists.
• Manage relationships with key commercial stakeholders and vendors.
• Drive a customer-centric approach to all commercial activities.

Requirements

• Bachelor's degree in Business Administration, Commerce, or a related field.
• An MBA or relevant professional qualification is highly desirable.
• Minimum of 8 years of progressive experience in commercial operations management, sales operations, or contract management, with at least 4 years in a leadership role.
• Proven track record in optimizing sales processes and managing complex commercial agreements.
• Strong understanding of business operations and commercial strategies in the Northern Cape region.
• Excellent leadership, negotiation, and communication skills.
• Proficiency in CRM systems (e.g., Salesforce) and ERP systems.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Experience in developing and managing commercial budgets.
• Strategic thinker with a hands-on approach.

Benefits

• Our client offers a competitive salary package commensurate with the seniority of this role, along with a performance-based bonus structure tied to commercial success.
• Comprehensive health insurance, including medical, dental, and vision coverage, is provided.
• A generous retirement savings plan with employer matching contributions is available.
• Opportunities for professional development including advanced commercial strategy training, leadership workshops, and participation in industry-specific forums.
• This hybrid role offers flexibility in work arrangements, allowing for a balance between office-based collaboration and remote work convenience.
• Benefits include substantial paid time off, including annual leave and sick leave, and support for continuous learning.
• Our client fosters a dynamic and growth-oriented environment, providing the resources and support necessary for success in this impactful role.