Commercial Operations Manager

Placements24; Upington; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Retirement annuity

Professional development opportunities

Job summary

Placements24 in Upington, Northern Cape, seeks a Commercial Operations Manager to oversee daily operations, sales support, and supplier relations. The role emphasizes optimizing workflows, managing client interactions, and coordinating cross‑functional teams in a hybrid work setup.

Ideal candidates bring a Bachelor's degree, 5+ years in commercial operations, strong CRM proficiency, and solid data analysis skills to drive efficiency in a key agricultural services hub.

Qualifications

• Bachelor's degree in Business Administration, Commerce, or related field.
• Minimum 5 years of experience in commercial operations or related management role.
• Proven experience in managing sales support processes and customer service functions.
• Strong understanding of supply chain and logistics principles.
• Excellent organizational and time management skills.
• Proficient in CRM software and operational management tools.
• Strong communication and interpersonal skills with clients and internal teams.
• Ability to analyze data and provide actionable insights.

Responsibilities

• Oversee and optimize daily commercial operations including sales administration and client support.
• Develop and implement efficient workflows to support the sales team and ensure client satisfaction.
• Manage relationships with suppliers and logistics partners to ensure timely delivery.
• Monitor inventory levels and coordinate with teams for stock availability.
• Analyze sales data and market trends to inform leadership decisions.
• Ensure compliance with company policies and industry regulations.
• Collaborate with finance to manage budgets and forecasting.
• Identify opportunities for process improvements and drive efficiency.
• Act as a point of contact for commercial inquiries and issue resolution.

Skills

CRM software

Data analysis

Project management

Communication skills

Supply chain principles

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Job description

About the Role

Our client, a significant player in the agricultural services sector, is seeking a dedicated Commercial Operations Manager to be based in Upington, Northern Cape . This role is crucial for ensuring the seamless execution of commercial activities, from sales operations to supply chain coordination. The ideal candidate will possess a strong understanding of commercial processes, excellent organizational skills, and the ability to drive efficiency and effectiveness in a key operational hub. You will be responsible for optimizing workflows, managing client interactions, and supporting the sales team to achieve their targets. This position is integral to our client's success in the agricultural heartland of the Northern Cape .

Key Responsibilities

• Oversee and optimize daily commercial operations, including order processing, client support, and sales administration.
• Develop and implement efficient workflows to support the sales team and ensure client satisfaction.
• Manage relationships with key suppliers and logistics partners to ensure timely delivery of goods and services.
• Monitor inventory levels and coordinate with relevant teams to ensure stock availability.
• Analyze sales data and market trends to provide insights and recommendations to the commercial leadership.
• Ensure compliance with all company policies and relevant industry regulations.
• Collaborate with finance and other departments to manage commercial budgets and forecasting.
• Identify opportunities for process improvements and implement solutions to enhance operational efficiency.
• Act as a key point of contact for commercial inquiries and issue resolution.

Requirements

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Minimum of 5 years of experience in commercial operations, sales operations, or a related management role.
• Proven experience in managing sales support processes and customer service functions.
• Strong understanding of supply chain management principles and logistics.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency in CRM software and operational management tools.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Ability to analyze data and provide actionable insights.
• Must be based in or willing to relocate to Upington, Northern Cape , with a hybrid work arrangement.

Benefits

• Our client offers a competitive salary and a performance-based bonus structure.
• Benefits include comprehensive medical coverage, a retirement annuity, and opportunities for professional development.