Senior Commercial Claims Team Lead

Brolink (Pty) Ltd; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Brolink (Pty) Ltd in Centurion seeks a Commercial Claims Team Manager to lead a high-performing claims team within the Claims Department. The role focuses on delivering exceptional client service, managing performance, and driving improvements in SLAs and TAT.

You will coach staff, handle disciplinary matters, manage workloads, review claims, and provide reports to the Claims Portfolio Manager while aligning with the company’s vision and values.

Qualifications

• Matric is an essential requirement.
• FAIS Credits (as per FAIS requirement).
• Must be Fit & Proper in terms of the FAIS Act.
• Regulatory Exam: Representatives.
• Must not be debarred with FSCA.

Responsibilities

• Deliver exceptional client service that exceeds customers' expectations through proactive, innovative, and appropriate claims handling.
• Handle performance related issues and disciplinary matters.
• Manage, support and develop a team of people to ensure service delivery and performance management.
• Manage people related matters i.e., attendance, absence, and attrition within the team to ensure service level contributions are met or exceeded.
• Weekly team meetings and one-on-one discussions.
• Identify, investigate, and resolve challenges relating to claims in line with policies and SLAs/TAT.
• Auditing of claims within the team monthly and monitoring claim distribution.
• Provide policy wording interpretation and reports to the Claims Portfolio Manager.

Skills

Leadership

Team management

Communication

Client service

Time management

Data analysis

MS Excel

Insurance knowledge

Education

Matric

FAIS Credits

Regulatory Exam: Representatives

Fit & Proper FAIS

Tools

MS Office

Excel

PowerPoint

Policy administration systems

Job description

Brolink (Pty) Ltd in Centurion seeks a Commercial Claims Team Manager to lead a high-performing claims team within the Claims Department. The role focuses on delivering exceptional client service, managing performance, and driving improvements in SLAs and TAT.

You will coach staff, handle disciplinary matters, manage workloads, review claims, and provide reports to the Claims Portfolio Manager while aligning with the company’s vision and values.