Senior Client Success Manager

Communicate Ct; Wes-Kaap; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Communicate Ct seeks a Senior Client Success Manager to navigate complex client environments, uncover opportunities and drive high-value sustainability initiatives from discovery to delivery. You will engage with diverse stakeholders, align project timelines and strategic objectives to ensure every client achieves success.

You have a track record in managing strategic relationships, strong project management, and experience in Sustainability/ESG or professional services, with the ability to lead

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• Proven experience managing strategic client relationships.
• Strong project management and commercial acumen.
• Ability to lead multiple projects simultaneously.
• Experience in Sustainability, ESG, SaaS or Professional Services.
• Exceptional stakeholder engagement skills.

Responsibilities

• Navigate complex client environments and map opportunities from discovery to delivery.
• Uncover opportunities and lead high-value sustainability initiatives.
• Coordinate diverse stakeholders and manage project timelines and objectives.
• Ensure client success through proactive collaboration and delivery excellence.

Skills

Strategic client relationships

Project management

Commercial acumen

Stakeholder engagement

CRM tools

SaaS/Professional Services

Sustainability/ESG knowledge

Education

Bachelor's Degree in Environmental Science

Bachelor's Degree in Chemical Engineering

Bachelor's Degree in Industrial Engineering

Tools

CRM software

Project management software

Job description

Some partnerships are straightforward. Others require an experienced explorer. My client is searching for a Senior Client Success Manager to navigate complex client environments, uncover opportunities and lead high-value sustainability initiatives from discovery to delivery. You'll be venturing through intricate stakeholder networks, project timelines and strategic objectives, ensuring every client reaches their destination successfully.

Your toolkit?

• Bachelor's Degree in Environmental Science, Chemical Engineering or Industrial Engineering
• Proven experience managing strategic client relationships
• Strong project management and commercial acumen
• Ability to lead multiple projects simultaneously
• Experience within Sustainability, ESG, SaaS or Professional Services
• Exceptional stakeholder engagement skills
• CRM and project management expertise

This isn't a role for someone who follows the map. It's for someone who creates the map, anticipates obstacles and discovers opportunities others overlook. The clients are waiting. The mission has begun.