Claims Manager - Personal Lines

Placements24; Stellenbosch; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical aid

Pension fund contribution

Life assurance

Leadership training

Hybrid work model

Descripción de la vacante

Placements24 in Stellenbosch, Western Cape, is seeking an experienced Claims Manager to lead the Personal Lines Claims department. This leadership role oversees the claims handling process, mentors a team of claims adjusters, and drives service excellence for policyholders.

You will refine policies, monitor performance metrics, ensure compliance with SA regulations, manage vendor relationships, and collaborate with underwriting and actuarial teams to mitigate risk and optimize outcomes.

Formación

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum 7 years of experience in insurance claims management, with focus on personal lines.
• Proven leadership and team management experience.
• Knowledge of personal insurance products, claims investigation and settlement processes.
• Strong understanding of South African insurance laws and regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Proficiency in claims management systems and Microsoft Office.

Responsabilidades

• Lead, mentor, and manage a team of personal lines claims adjusters and support staff.
• Oversee end-to-end claims handling, ensuring timely and accurate settlements.
• Develop and implement claims handling policies, procedures, and best practices.
• Monitor performance metrics, identify trends, and implement corrective actions to improve efficiency and reduce loss ratios.
• Ensure compliance with insurance regulations, legislation, and company guidelines.
• Manage vendor relationships for repair services and legal counsel.
• Handle complex or high-value claims escalated from the team.
• Conduct regular performance reviews and provide ongoing training.
• Collaborate with underwriting and actuarial teams on claims trends and risk exposure.
• Drive initiatives to enhance customer experience throughout the claims journey.

Conocimientos

Leadership

Team management

Claims management

Personal lines

Analytical skills

Negotiation

Interpersonal skills

MS Office

Educación

Bachelor's degree in Business Administration, Law, or related field

Herramientas

Claims management systems

Microsoft Office

Descripción del empleo

About the Role

Our client, a reputable insurance provider, is seeking an experienced and highly organized Claims Manager to lead their Personal Lines Claims department in Stellenbosch, Western Cape . This leadership role involves overseeing the entire claims handling process, managing a team of claims adjusters, and ensuring the delivery of exceptional service to policyholders. The ideal candidate will possess strong operational management skills, a deep understanding of personal insurance products, and a commitment to fostering a culture of efficiency, fairness, and compliance. You will play a key role in optimizing claims processing, managing operational costs, and enhancing customer satisfaction within a dynamic and evolving market.

Key Responsibilities

• Lead, mentor, and manage a team of personal lines claims adjusters and support staff.
• Oversee the end-to-end claims handling process, ensuring timely and accurate settlement of claims.
• Develop and implement claims handling policies, procedures, and best practices.
• Monitor claims performance metrics, identify trends, and implement corrective actions to improve efficiency and reduce loss ratios.
• Ensure compliance with all relevant insurance regulations, legislation, and company guidelines.
• Manage vendor relationships, including repair services and legal counsel, to ensure quality and cost-effectiveness.
• Handle complex or high-value claims escalated from the team.
• Conduct regular performance reviews and provide ongoing training and development for the claims team.
• Collaborate with underwriting and actuarial departments to provide insights into claims trends and potential risk exposures.
• Drive initiatives to enhance customer experience throughout the claims journey.

Requirements

• A Bachelor's degree in Business Administration, Law, or a related field.
• A minimum of 7 years of experience in insurance claims management, with a significant focus on personal lines (e.g., household, auto).
• Proven leadership and team management experience, with the ability to motivate and develop staff.
• In-depth knowledge of personal insurance products, claims investigation, and settlement processes.
• Strong understanding of relevant South African insurance laws and regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Proficiency in claims management systems and Microsoft Office Suite.
• Experience within the Western Cape insurance market is preferred.
• Ability to work effectively in a Hybrid environment, balancing office leadership with potential remote oversight.

Benefits

• Our client offers a competitive salary commensurate with experience and a performance-based bonus scheme.
• A comprehensive benefits package includes private medical aid, a substantial pension fund contribution, and life assurance.
• Opportunities for professional development, including leadership training and relevant industry certifications, are provided.
• The Hybrid work model offers flexibility, allowing for effective management of the team and operations.

Join our client in beautiful Stellenbosch and lead a crucial function within a respected insurance organization.