Senior Case Worker (Family Services)

Placements24; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & certification support

EAP (Employee Assistance Program)

Job summary

Placements24 in Cape Town, Western Cape, seeks a Senior Case Worker to provide comprehensive support to families facing poverty, domestic violence, and substance abuse. You will develop tailored intervention plans, advocate for clients, and coordinate with social workers, therapists, and community partners.

Based in Cape Town, the role offers mentorship to junior staff, opportunities for professional development, and a chance to drive real community impact through resilient families and improved

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Experience in crisis intervention and advocacy.
• Strong interviewing, assessment, and counseling skills.

Responsibilities

• Conduct comprehensive client assessments and develop individualized case plans.
• Provide intensive case management services to families in need.
• Offer counseling and support to clients experiencing crisis or distress.
• Advocate for clients’ rights and facilitate access to community resources and services.
• Collaborate with social workers, therapists, and other professionals to coordinate care.
• Maintain detailed and accurate client records in compliance with organizational standards.
• Facilitate support groups and educational workshops for families.
• Provide guidance and mentorship to junior case workers.
• Participate in team meetings, case consultations, and ongoing professional development.
• Respond to emergencies and provide crisis intervention as needed.
• Network with community partners and agencies to build referral relationships.
• Monitor client progress and adjust service plans accordingly.

Skills

Crisis intervention

Advocacy

Interdisciplinary teamwork

Interpersonal skills

Communication skills

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

Microsoft Office Suite

Job description

About the Role

Our client, a respected non-profit organization dedicated to strengthening families, is looking for a Senior Case Worker to join their team in **Cape Town, Western Cape**. This vital role involves providing comprehensive support and guidance to families facing various challenges, including poverty, domestic violence, and substance abuse. The Senior Case Worker will be responsible for developing and implementing tailored intervention strategies, advocating for clients' needs, and facilitating access to essential community resources. This position is based in **Cape Town** and requires a deep understanding of the social dynamics and challenges faced by families in the region. We are committed to fostering resilience and well-being, and the Senior Case Worker will be at the forefront of these efforts. This role is perfect for an experienced professional eager to make a significant impact within the **Western Cape** community. The opportunity to lead by example and mentor junior staff is a key aspect of this position.

Key Responsibilities

• Conduct comprehensive client assessments and develop individualized case plans.
• Provide intensive case management services to families in need.
• Offer counseling and support to clients experiencing crisis or distress.
• Advocate for clients’ rights and facilitate access to community resources and services.
• Collaborate with social workers, therapists, and other professionals to coordinate care.
• Maintain detailed and accurate client records in compliance with organizational standards.
• Facilitate support groups and educational workshops for families.
• Provide guidance and mentorship to junior case workers.
• Participate in team meetings, case consultations, and ongoing professional development.
• Respond to emergencies and provide crisis intervention as needed.
• Network with community partners and agencies to build referral relationships.
• Monitor client progress and adjust service plans accordingly.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 4 years of direct experience in case management, preferably in family services.
• Demonstrated experience in crisis intervention and advocacy.
• Strong understanding of child protection laws and family dynamics in **South Africa**.
• Excellent interviewing, assessment, and counseling skills.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to work independently and as part of a multidisciplinary team.
• Exceptional interpersonal and communication skills, both written and verbal.
• Commitment to social justice and client empowerment.
• Valid driver's license and access to a reliable vehicle for local travel in **Cape Town**.
• Experience working with diverse populations.
• Availability to work flexible hours, including occasional evenings and weekends.

Benefits

• Annual salary of R .
• Comprehensive health insurance coverage.
• Generous paid time off and holiday leave.
• Opportunities for advanced training and certification.
• A rewarding work environment focused on making a difference in **Cape Town**.
• Retirement savings plan.
• Employee Assistance Program (EAP).
• Supportive supervision and peer support.
• Travel allowance for work-related mileage.
• Contribution to community well-being.