Senior Case Manager - Vulnerable Adults

Placements24; Cape Town; On-site; ZAR 520,000 - 820,000; Full time

Benefits offered by this job

Private medical insurance

Pension fund

Generous annual leave

Professional development opportunities

Job summary

Placements24 is seeking a Senior Case Manager for our client in Cape Town. The role focuses on providing intensive, person-centered support to vulnerable adults, coordinating housing, healthcare, employment and legal aid, and advocating for client independence and stability.

You will lead assessments, plan coordinated services, monitor progress, respond to crises with empathy, and mentor junior case managers.

Qualifications

• Master's degree in Social Work, Psychology, or a related field.
• Minimum 7 years of direct case management experience.
• Experience with vulnerable adult populations preferred.
• Strong assessment, crisis intervention, and resource coordination skills.
• Knowledge of Cape Town context and relevant policies.

Responsibilities

• Manage a caseload of vulnerable adults and provide intensive case management.
• Conduct thorough assessments of client needs and develop individualized plans.
• Coordinate access to housing, healthcare, employment, and legal aid.
• Provide emotional support, counseling, and advocacy for clients.
• Liaise with external agencies, healthcare providers, and stakeholders in Cape Town.
• Monitor client progress and adjust plans to ensure continuity of care.
• Maintain detailed client records per standards and regulations.
• Respond to and manage crisis interventions with professionalism and sensitivity.
• Mentor and support junior case managers, sharing expertise.
• Participate in team meetings, case conferences, and service development initiatives.

Skills

Active listening

Communication skills

Report writing

Independent and team collaboration

Crisis intervention

Education

Master's degree in Social Work or related field

Tools

Case management software

Microsoft Office

Driver's license

Job description

About the Role

Our client, a highly respected non-profit organization dedicated to empowering vulnerable adults, is looking for an experienced and empathetic Senior Case Manager to join their esteemed team in Cape Town . This challenging yet rewarding position involves providing comprehensive support and advocacy for individuals facing complex social and personal challenges. You will be at the forefront of delivering person-centered care, coordinating essential services, and collaborating with a multidisciplinary team to ensure the best possible outcomes for clients. This role is based in the beautiful environs of Cape Town , offering a unique opportunity to contribute meaningfully to the well-being of the community. We seek a candidate with a robust understanding of social dynamics, excellent problem-solving skills, and a profound dedication to social justice. The Senior Case Manager will play a crucial role in guiding clients towards independence and stability, fostering resilience and hope. This is a position for a motivated professional eager to make a lasting impact in a dynamic urban setting.

Key Responsibilities

• Manage a caseload of vulnerable adults, providing intensive case management services.
• Conduct thorough assessments of client needs, identifying risks and developing individualized support plans.
• Coordinate access to essential services, including healthcare, housing, employment, and legal aid.
• Provide emotional support, counseling, and advocacy for clients, empowering them to navigate complex systems.
• Liaise effectively with external agencies, healthcare providers, and community stakeholders in Cape Town .
• Monitor client progress and adjust support plans as needed, ensuring continuity of care.
• Maintain detailed and accurate client records in compliance with organizational and regulatory standards.
• Respond to and manage crisis interventions with professionalism and sensitivity.
• Mentor and support junior case managers, sharing expertise and best practices.
• Participate in team meetings, case conferences, and contribute to service development initiatives.

Requirements

• Master's degree in Social Work, Psychology, or a related human services field.
• A minimum of 7 years of direct experience in case management, preferably with vulnerable adult populations.
• Demonstrated expertise in assessment, crisis intervention, and resource coordination within the Cape Town context.
• Strong understanding of relevant legislation, social policies, and ethical considerations.
• Excellent active listening, communication, and report-writing skills.
• Ability to build rapport and establish trusting relationships with diverse client populations.
• Proficiency in case management software and Microsoft Office Suite.
• High level of resilience, empathy, and commitment to client advocacy.
• Ability to work independently and collaboratively within a team setting.
• Valid driver's license and access to reliable transportation for home visits in and around Cape Town .

Benefits

• This role comes with a highly competitive salary, reflecting the seniority and expertise required.
• In addition to the attractive annual remuneration, our client offers a comprehensive benefits package including private medical insurance, a pension fund, and generous annual leave.
• Opportunities for continuous professional development, including specialized training and workshops, are provided to support career growth.
• Our client fosters a supportive and team-oriented work environment in Cape Town , emphasizing employee well-being and work-life balance.
• This position presents a significant opportunity to lead and influence positive change within the community social care sector.