Case Manager - Vulnerable Populations

Placements24; East London; On-site; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Professional growth

Medical aid

Pension fund

Generous leave

Impactful work

Supportive team

Job summary

Placements24 in East London is seeking a dedicated Case Manager to support vulnerable populations, including the homeless, at-risk youth, and families in crisis. You will assess client needs, develop support plans, and coordinate access to services within the Eastern Cape.

The role requires strong advocacy and compassionate approach to help marginalized communities, with collaboration across service providers and ongoing professional development.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 3 years of experience in case management or direct service provision.
• Knowledge of social service systems and Eastern Cape legislation.
• Valid driver's license and access to a reliable vehicle.
• Strong interpersonal and communication skills.
• Ability to write clear, concise reports and maintain confidential records.

Responsibilities

• Conduct psychosocial assessments identifying client needs, strengths and barriers.
• Develop and implement individualized case management plans with clients.
• Coordinate access to housing, healthcare, employment and social services.
• Provide direct support, advocacy and crisis intervention.
• Maintain accurate, confidential client records and progress notes.
• Collaborate with service providers and stakeholders.
• Monitor progress and adjust service plans as needed.
• Ensure compliance with policies, procedures and legal requirements.
• Connect clients with life skills, education and vocational resources.
• Participate in case conferences, meetings and professional development.

Skills

Psychosocial assessment

Case management

Advocacy

Communication

Record keeping

Education

Bachelor's degree in Social Work/ psychology/ sociology

Job description

About the Role

Our client, a leading social services agency in East London , is seeking a skilled and dedicated Case Manager to support vulnerable populations, including individuals experiencing homelessness, at-risk youth, and families in crisis. This role is crucial for assessing client needs, developing comprehensive support plans, and coordinating access to essential services. The ideal candidate will possess strong advocacy skills, a compassionate approach, and a deep understanding of the challenges faced by marginalized communities in the Eastern Cape . This is a vital role contributing to the social well-being of the East London community.

Key Responsibilities

• Conducting thorough psychosocial assessments to identify client needs, strengths, and barriers.
• Developing and implementing individualized case management plans in collaboration with clients.
• Coordinating and facilitating access to housing, healthcare, employment, and social services.
• Providing direct support, advocacy, and crisis intervention to clients.
• Maintaining accurate, detailed, and confidential client records and progress notes.
• Collaborating effectively with other service providers, community agencies, and stakeholders.
• Monitoring client progress towards goals and adjusting service plans as needed.
• Ensuring compliance with all relevant policies, procedures, and legal requirements.
• Connecting clients with resources for life skills development, education, and vocational training.
• Participating in case conferences, team meetings, and ongoing professional development.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or direct service provision to vulnerable populations.
• Strong knowledge of social service systems, community resources, and relevant legislation in the Eastern Cape .
• Excellent assessment, planning, and problem-solving skills.
• Demonstrated ability to build rapport and provide effective advocacy for clients.
• Proficiency in maintaining confidential records and writing clear, concise reports.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work effectively under pressure and manage crisis situations.
• Familiarity with the specific challenges faced by vulnerable groups in East London .
• Valid driver's license and access to a reliable vehicle.

Benefits

• A competitive annual salary of Rand.
• Opportunities for professional growth, training, and specialization.
• A supportive and collaborative team environment focused on client well-being.
• Comprehensive medical aid and pension fund benefits.
• Generous annual leave and sick leave allowances.
• The opportunity to make a significant positive impact on the lives of vulnerable individuals in East London .