Senior Case Manager (Disability Services)

Placements24; Richards Bay; Remote; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous leave

Professional development

Remote work support

Job summary

Placements24 is seeking a Senior Case Manager for a fully remote role supporting individuals with disabilities in South Africa. You will assess needs, develop personalized care plans, and coordinate services across healthcare, education, and community resources.

The role emphasizes advocacy, independent remote caseload management, mentoring of junior staff, and contributing to service delivery improvements while staying current with disability legislation and policy.

Qualifications

• Bachelor-level degree in Social Work, Psychology, Disability Studies, or related field.
• Minimum of 5 years of experience in case management, preferably in disability services.
• Knowledge of disability legislation and resources in South Africa.
• Experience developing and implementing person-centered care plans.
• Strong assessment, counseling, and problem-solving abilities.

Responsibilities

• Assess clients' needs, strengths, and goals to develop individualized support plans.
• Coordinate access to healthcare, education, vocational training, and community resources.
• Provide ongoing case management and adjust plans as needs evolve.
• Advocate for clients to protect rights and promote autonomy.
• Build relationships with clients, families, providers, and community organisations.
• Document interactions and plans in the organization’s database.
• Mentor junior case managers and share best practices.
• Contribute to program improvements and new initiatives.
• Stay informed on relevant disability legislation and resources.
• Participate in team meetings, case reviews, and professional development.

Skills

Case management

Client advocacy

Assessment skills

Communication

Remote work

Education

BA in Social Work

Tools

Case management software

Digital collaboration tools

Job description

About the Role

Our client, a pioneering organization dedicated to empowering individuals with disabilities, is seeking a highly skilled and compassionate Senior Case Manager to join their fully remote team. This pivotal role involves providing comprehensive support and advocacy for clients, developing personalized care plans, and coordinating services to enhance their quality of life. The successful candidate will leverage their extensive experience to guide clients through various support systems, ensuring they receive the most effective and appropriate assistance. This is a remote-first position, offering the flexibility to work from any location within South Africa, supported by robust digital infrastructure. You will be responsible for a caseload of clients, requiring exceptional organizational skills and a proactive approach to problem-solving. The Senior Case Manager will also play a key role in mentoring junior staff and contributing to the continuous improvement of service delivery models. Your dedication to fostering independence and inclusion will be central to this role, making a profound impact on the lives of individuals with disabilities and their families. This is an exceptional opportunity to advance your career in disability services while contributing to meaningful social change.

Key Responsibilities

• Conduct thorough assessments of clients' needs, strengths, and goals, developing individualized support plans.
• Coordinate and facilitate access to a range of services, including healthcare, education, vocational training, and community resources.
• Provide ongoing case management, monitoring progress, and adjusting support plans as necessary to meet evolving client needs.
• Act as a primary advocate for clients, ensuring their rights and interests are protected and promoting their autonomy.
• Build and maintain strong relationships with clients, families, service providers, and community organizations.
• Document all client interactions, assessments, and service plans accurately and in a timely manner using the organization's database.
• Mentor and provide guidance to junior case managers, sharing expertise and best practices.
• Contribute to the development and implementation of program improvements and new initiatives.
• Stay abreast of relevant legislation, policies, and resources impacting individuals with disabilities.
• Participate in team meetings, case reviews, and professional development activities.

Requirements

• A Bachelor's degree in Social Work, Psychology, Disability Studies, or a related field.
• A minimum of 5 years of experience in case management, preferably within disability services.
• In-depth knowledge of disability legislation, resources, and support systems in South Africa.
• Proven experience in developing and implementing person-centered care plans.
• Excellent assessment, counseling, and problem-solving skills.
• Strong interpersonal and communication abilities, with the capacity to build rapport with diverse individuals.
• Proficiency in using case management software and digital collaboration tools.
• Demonstrated ability to work independently and manage a remote caseload effectively.
• A compassionate and empathetic approach, with a strong commitment to client advocacy and empowerment.
• Valid driver's license and willingness to travel for essential client meetings as required (though the role is predominantly remote).

Benefits

• Competitive salary commensurate with experience and expertise.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave and paid time off.
• Opportunities for professional development, including specialized training and workshops.
• Flexible work arrangements and the ability to work remotely from anywhere in South Africa.
• Access to cutting-edge technology and remote work support.
• A supportive and inclusive work environment focused on making a difference.
• Contribution towards home office setup and connectivity.