Senior Business Analyst - Insurance Systems

Placements24; Polokwane; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Pension fund

Hybrid work in Polokwane

Professional development

Job summary

Placements24 is seeking a Senior Business Analyst for our client in Polokwane, Limpopo, to bridge business needs with IT solutions in the insurance tech space. You will gather requirements, model processes, and translate them into functional specs for IT teams.

The role emphasizes collaboration with stakeholders across departments, workshops, and UAT. Hybrid work in Polokwane and a focus on process improvement and automation are key aspects of the position.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience as a Business Analyst with significant focus on insurance/financial services systems.
• Proven experience in requirements elicitation, documentation, and management.
• Strong understanding of insurance business processes (policy administration, claims, underwriting).
• Proficiency in creating process models, user stories, and functional specifications.
• Excellent analytical, problem-solving, and communication skills.
• Experience with Agile/Scrum methodologies is highly desirable.

Responsibilities

• Elicit, analyze, validate, and document business requirements from stakeholders across departments.
• Translate business needs into detailed functional and non-functional specs for insurance systems.
• Facilitate workshops and meetings with business users and technical teams to gather requirements and discuss solutions.
• Analyze existing business processes and identify opportunities for improvement and automation.
• Create process flows, use cases, and user stories to support system design and development.
• Collaborate with software developers, testers, and project managers throughout the project lifecycle.
• Conduct user acceptance testing (UAT) and support system implementation and deployment.
• Provide training and support to end-users on new system functionalities.
• Stay updated on industry trends in insurance technology and BA best practices.
• Contribute to continuous improvement of BA methodologies and tools.

Skills

Requirements elicitation

Documentation

Stakeholder management

Business analysis

Agile/Scrum

Communication

Education

Bachelor's degree in CS/IT/BA

Tools

Insurance software platforms

Job description

About the Role

Our client, a leader in the insurance technology space, is seeking a highly skilled Senior Business Analyst to join their team in Polokwane, Limpopo . This role is crucial for bridging the gap between business needs and technology solutions, focusing on the development and enhancement of insurance systems. You will be responsible for gathering requirements, analyzing business processes, and translating them into functional specifications for IT teams. This position offers a hybrid work model, fostering collaboration while providing flexibility. The role is based in Polokwane .

Key Responsibilities

• Elicit, analyze, validate, and document business requirements from stakeholders across various departments.
• Translate business needs into detailed functional and non-functional specifications for insurance systems.
• Facilitate workshops and meetings with business users and technical teams to gather requirements and discuss solutions.
• Analyze existing business processes and identify opportunities for improvement and automation.
• Create process flows, use cases, user stories, and other documentation to support system design and development.
• Collaborate closely with software developers, testers, and project managers throughout the project lifecycle.
• Conduct user acceptance testing (UAT) and support system implementation and deployment.
• Provide training and support to end-users on new system functionalities.
• Stay updated on industry trends and best practices in insurance technology and business analysis.
• Contribute to the continuous improvement of business analysis methodologies and tools.

Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• A minimum of 5 years of experience as a Business Analyst, with a significant focus on insurance or financial services systems.
• Proven experience in requirements elicitation, documentation, and management.
• Strong understanding of insurance business processes (e.g., policy administration, claims processing, underwriting).
• Proficiency in creating process models, user stories, and functional specifications.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, interpersonal, and presentation skills.
• Experience with Agile/Scrum methodologies is highly desirable.
• Familiarity with insurance software platforms is a plus.
• Ability to work effectively in a hybrid environment in Polokwane, Limpopo .

Benefits

• Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package including medical aid and a pension fund.
• The hybrid work model in Polokwane promotes a healthy work-life balance.
• Employees benefit from opportunities for professional development, including training courses, certifications, and attending industry conferences.
• You will be part of a forward-thinking team dedicated to innovation in insurance technology.