Senior Business Analyst - Insurance Operations

Placements24; Klerksdorp; Hybride; ZAR 650 000 - 900 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Medical aid and retirement fund

Professional development andCerts

Collaborative team environment

Exposure to diverse projects

Key contributor role in transformation

Résumé du poste

Placements24 is seeking a Senior Business Analyst for a leading insurance client in Klerksdorp, North West, in a hybrid role.

You will elicit, analyze and document business requirements, translate them into functional specifications and user stories, and partner with IT to implement effective solutions across underwriting, claims and policy administration.

Join a collaborative team focused on process improvements, data insights, and successful system rollouts that enhance customer satisfaction.

Qualifications

• Minimum 5 years of BA experience, preferably in insurance.
• Strong knowledge of underwriting, claims, and policy administration.
• Experience eliciting, documenting, and managing requirements.
• Familiar with data analysis and reporting tools.

Responsabilités

• Elicit, analyze, validate, and document business requirements from stakeholders.
• Translate requirements into functional specifications and user stories.
• Collaborate with IT to implement requirements accurately.
• Act as liaison between business users and technical teams.
• Identify process improvements to boost efficiency.
• Develop test cases and manage requirements throughout projects.
• Prepare training materials and support end-users during rollouts.

Connaissances

Requirements elicitation

Stakeholder communication

Analytical thinking

Problem solving

Agile/Scrum

UML

Formation

CBAP certificate

Outils

UML

BPMN

Description du poste

About the Role

Our client, a leading insurance firm, is seeking a skilled Senior Business Analyst to enhance their operations and systems in Klerksdorp, North West . This hybrid role offers the opportunity to contribute to significant projects, bridging the gap between business needs and technical solutions. You will be responsible for eliciting, analyzing, and documenting business requirements, and translating them into functional specifications for IT development. This position requires a strong understanding of the insurance industry, particularly in areas like policy administration, claims processing, and customer relationship management. You will work closely with stakeholders across various departments to identify areas for improvement, streamline processes, and implement effective solutions that drive efficiency and customer satisfaction within the Klerksdorp branch.

Key Responsibilities

• Elicit, analyze, validate, and document business requirements from stakeholders using various techniques (interviews, workshops, surveys).


• Translate business requirements into detailed functional and non-functional specifications, user stories, and use cases.


• Collaborate with IT teams to ensure accurate implementation of business requirements.


• Facilitate communication between business users and technical teams, acting as a key liaison.


• Identify opportunities for process improvement and recommend solutions to enhance operational efficiency.


• Conduct gap analysis and impact assessments for proposed changes.


• Develop and execute test cases to ensure solutions meet business needs.


• Manage requirements throughout the project lifecycle.


• Prepare training materials and provide support to end-users during system rollouts.


• Contribute to business strategy development by identifying key business challenges and opportunities.

Requirements

• A minimum of 5 years of experience as a Business Analyst, preferably within the insurance sector.


• Strong understanding of insurance products, processes (e.g., underwriting, claims, policy administration), and systems.


• Experience in requirements elicitation, documentation, and management.


• Proficiency in business analysis tools and methodologies (e.g., UML, BPMN).


• Excellent analytical, problem-solving, and critical thinking skills.


• Strong written and verbal communication skills, with the ability to effectively interact with diverse stakeholders.


• Experience working in an Agile/Scrum environment is an advantage.


• Relevant professional certification (e.g., CBAP) is a plus.


• Ability to work effectively in both remote and on-site settings in Klerksdorp, North West .


• Familiarity with data analysis and reporting tools.

Benefits

• A competitive annual salary of R .


• Hybrid work model offering flexibility.


• Comprehensive medical aid and retirement fund contributions.


• Opportunities for professional development and certifications.


• A collaborative team environment focused on innovation.


• Exposure to diverse and challenging insurance projects.


• Key contributor role in business transformation initiatives.